What are the responsibilities and job description for the Field Service & Sales Technician position at Vivint Smart Home?
Field Service Technician
Who we are: At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 1.8 million customers money every month. We deliver an integrated smart home system with in-home consultation, professional installation and support, as well as 24/7 customer care and monitoring.
We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.
Why Join Our Technician Team?
· Competitive hourly base plus uncapped commission
· Comprehensive paid training & Ongoing coaching and support
· Opportunity for overtime to earn time and a half
· 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!
· Company take-home vehicle and gas card
· Cell phone and work tablet
· We provide all tools necessary to perform the job – We'll ship everything to you directly!
Why Join Vivint?
· Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k)
· 10 PTO days and paid holidays
· Career development and leadership opportunities
· Employee pricing on smart home products
· Fast Company’s list of the World’s 50 Most Innovative Companies, Forbes named us one of America’s Best Employers and a Best Employer for Diversity
A Day In the Life:
As part of our Field Service Technician team, you’ll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.
Who we’re looking for: Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you’re an experienced Field Technician, a sales rep looking for a change, we want to speak with you!
· Exceptional customer service skills
· Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience
· Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician
· Clean driving record and valid license
· Someone who thrives in a team environment as well as independently
Physical demands of the job:
· Lift and carry up to 45 lbs.
· Climb ladders up to 14 feet
· Work in attics and other limited-space areas
· Bend, kneel, crouch, and stand for extended periods
Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers.
Job Type: Full-time
Pay: From $22.33 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- Weekends as needed
Supplemental pay types:
- Commission pay
Work Location: On the road