Job Description Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month. Summary: The Sr. Salesforce Administrator role will be responsible for ongoing enhancements and maintenance of the Salesforce platform. These responsibilities include cross-team collaboration on implementation strategies, user management, out-of-the-box capabilities vs customizations, security and visibility constraints, and peer mentorship with the other administrators. This role will be key for helping ensure that we maintain an environment that can scale as our business grows while also adapting as business needs change. You will be working with business stakeholders and varying technical teams across business units to investigate, design, and implement product enhancements and solutions. Throughout each effort you’ll work in conjunction with your fellow administrators to consult and identify the appropriate course of action while documenting each effort. As needed, you’ll also coordinate external assistance with Salesforce Premier Support and Proactive Monitoring. Primary Responsibilities: Translate company initiatives into actionable requirements within our Salesforce platform. Consult between involved technical teams for ongoing efforts and product strategies. As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform. Help manage and support API integrations with authentication and access best practices. Mentor junior admins to encourage growth within the platform and actively assist with ongoing projects. Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement) Identify opportunities for improvement when assisting with legacy features and implementations. Required Skills & Experience: 3 years’ experience administrating within Salesforce Service Cloud 5 years’ experience implementing and maintaining technical projects and systems Deep understanding of out-of-the-box Salesforce capabilities and features Strong analytical perspective and understanding of Salesforce data models and architecture Strong understanding of Salesforce automation and integration capabilities Excellent written and verbal communication skills Detailed and deadline oriented Certification: Salesforce Certified Administrator Certification: Salesforce Certified Advanced Administrator Certification: Salesforce Certified Platform App Builder Bonus: Experience administrating and customizing Digital Engagement: Messaging Bonus: Experience administrating and customizing Digital Engagement: Chat Bonus: Sales Cloud administration Bonus: Development experience (Apex, Javascript, LWC, Aura) Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.