Care Coordinator

General Purpose:

Viverant Care Coordinators manage patient scheduling, billing, insurance questions as well as other clerical functions as needed.

As a Care Coordinator, You Are:

• Strong Customer Service skills.
• Capable problem solver.
• Excellent computer and communications skills.
• Equipped with knowledge of medical terminology.
• Able to work within and manage a large volume of communication and interactions with patients.
• Poised in your interpersonal skills to effectively work with a team with shared coverage and responsibilities.
• Team-oriented with a positive attitude.

Responsibilities of the Care Coordinator (include but are not limited to):

Performance

• Establish new accounts and cases as necessary.
• Schedule a high volume of clients with a wide variety of providers and locations in assigned regions.
• Verify insurance benefits, recognize plan intricacies, and update charts accurately.
• Interpret insurance plan structure, requirements, and processes.
• Communicate billing options to patients and clients.
• Utilize internal provider reference guides to make care team recommendations to patients.
• Manage patient account balance resolution and any follow-ups pertaining to patient balances (due to denied claims).
• Review the following reports (but not limited to) on a consistent and timely basis: Accounts Receivable Report, Utilization Report, and Book of Business Report.
• Develop a deep understanding of the business and act as primary contact for new patients and referrals.
• Maintain a professional, clean studio environment.
• Keep the studios clean and organized.
• Supply ordering, as needed.

Engagement, Education and Patient Satisfaction

• Establishes a positive patient/provider relationship as the initial interaction with a Viverant team member.
• Confidently communicate with patients regarding all questions around billing/statements, payment plans, and care management.
• Addresses any patient concerns revolving around scheduling, insurance, or billing in a timely manner.
• Provides fellow Care Coordinators with ongoing assistance as a dedicated team player.
• Maximize patient satisfaction.

Required Qualifications

• Prior customer service experience
• Demonstrated problem solving skills
• Strong written and verbal communications
• Prior experience with healthcare scheduling and health insurance handling
• Ability to multitask
• Team player

Preferred Qualifications

• B.S Kinesiology or health science related
• Accredited Personal Training Certificate