Viverant Care Coordinators manage patient scheduling, billing, insurance questions as well as other clerical functions as needed.
As a Care Coordinator, You Are:
- Strong Customer Service skills.
- Capable problem solver.
- Excellent computer and communications skills.
- Equipped with knowledge of medical terminology.
- Able to work within and manage a large volume of communication and interactions with patients.
- Poised in your interpersonal skills to effectively work with a team with shared coverage and responsibilities.
- Team-oriented with a positive attitude.
Responsibilities of the Care Coordinator (include but are not limited to):
- Establish new accounts and cases as necessary.
- Schedule a high volume of clients with a wide variety of providers and locations in assigned regions.
- Verify insurance benefits, recognize plan intricacies, and update charts accurately.
- Interpret insurance plan structure, requirements, and processes.
- Communicate billing options to patients and clients.
- Utilize internal provider reference guides to make care team recommendations to patients.
- Manage patient account balance resolution and any follow-ups pertaining to patient balances (due to denied claims).
- Review the following reports (but not limited to) on a consistent and timely basis: Accounts Receivable Report, Utilization Report, and Book of Business Report.
- Develop a deep understanding of the business and act as primary contact for new patients and referrals.
- Maintain a professional, clean studio environment.
- Keep the studios clean and organized.
- Supply ordering, as needed.
Engagement, Education and Patient Satisfaction
- Establishes a positive patient/provider relationship as the initial interaction with a Viverant team member.
- Confidently communicate with patients regarding all questions around billing/statements, payment plans, and care management.
- Addresses any patient concerns revolving around scheduling, insurance, or billing in a timely manner.
- Provides fellow Care Coordinators with ongoing assistance as a dedicated team player.
- Maximize patient satisfaction.
- Prior customer service experience
- Demonstrated problem solving skills
- Strong written and verbal communications
- Prior experience with healthcare scheduling and health insurance handling
- Ability to multitask
- Team player
- B.S Kinesiology or health science related
- Accredited Personal Training Certificate
If you are interested in becoming a Care Coordinator, you need to understand the job requirements and
the detailed related responsibilities. Of course, a good educational background and an applicable major will
also help in job hunting. Below are some tips on how to become a Care Coordinator for your
Understand the job description and responsibilities of an Accountant.
Quotes from people on Care Coordinator job description and responsibilities
A care coordinator helps track the patient’s health and plans the daycare.
02/25/2022: Manchester, NH
They also work collaboratively with other healthcare providers to enhance high-quality care for the patients.
02/18/2022: Hialeah, FL
The care coordinator also connects with the patient's family regularly to update them on the patient's progress.
02/19/2022: San Jose, CA
Some care coordinators may also require to be on-call regularly for medical emergencies sometimes too.
02/19/2022: Trenton, NJ
They monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
01/30/2022: Manchester, NH
Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
View the best colleges and universities for Care Coordinator.
High Point University