About MVSC

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, Oregon, Pennsylvania, and Virginia.

Position
The Customer Support Representative position is held by a dynamic, highly-motivated and organized individual with superior attention to detail and excellent customer service to our Vitu clients. The potential candidate will need to interpret, apply, and explain Interstate process and error resolutions. The ideal candidate would have knowledge of vehicle title and registration in multiple states or license and title experience.

Responsibilities

• Respond to all customer and employee inquiries and issues with a positive attitude via phone, email or chat.
• Assist projects or tasks as needed.
• Answer customer questions related to errors found in audits.
• Assist customer questions related to Interstate applications submitted by customers.
• Access customer data for troubleshooting issues.
• Provide domain expertise and advice, as needed.
• Provide excellent customer service to all Vitu customers.
• Ability to work in a high-production, fast-paced environment.

Experience

• Knowledge of automotive industry and dealership experience is preferred
• Fingerprint/criminal record clearance is required for this position
• Excellent communication and interpersonal skills
• Able to work independently with limited supervision
• Strong organizational skills and ability to follow directions
• Excellent time management
• Superior attention to detail
• Strong computer and related technical skills
• Positive attitude and can work well in a team or independently