Position Purpose:

As an On-Call Specialist, you will be responsible for managing all inbound and outbound calls from Clients, Management and Caregivers with the highest level of customer service and communication skills. This is a REMOTE position.

Responsibilities:

• Must be available to WORK EVENINGS AND WEEKENDS
• Manage all inbound and outbound calls in a timely manner
• Provide high quality communication of services and information
• Identify and resolve priority issues
• Transfer/transcribe information to the appropriate resource
• Document all call information per standard operating procedures and ensure appropriate individuals are informed
• Maintain excellent, kind and respectful communication with all staff members

Qualifications:

• Experience with a call center or customer support role preferred with a desire to help people
• Must have excellent phone, verbal and written communication skills and ability to work well under pressure
• Must enjoy working in a fast-paced environment
• Experience working with various personality types
• Ability to efficiently use our internal software and basic programs like Microsoft Word and the Google Platform
• Must be organized and able to multi-task
• Must be self-directed and be able to work with minimal supervision

This overnight, part-time position will offer a flat rate of $450/week

• Must be 18 years or older
• High School diploma or GED
• Must be able to meet our drug policy and pass initial drug screen and background check

Visiting Angels is a non-medical home care agency dedicated to providing quality care to seniors of the Northern Colorado Front Range.

Check us out on our website at: https://www.visitingangels.com/fortcollins/home

Visiting Angels is an Equal Opportunity Employer