Search By
More Search Results

ON-CALL SPECIALIST

Loveland, CO | Part Time | Remote
12 Days Ago

Job Description

Position Purpose:

As an On-Call Specialist, you will be responsible for managing all inbound and outbound calls from Clients, Management and Caregivers with the highest level of customer service and communication skills. This is a REMOTE position.

Responsibilities:

  • Must be available to WORK EVENINGS AND WEEKENDS
  • Manage all inbound and outbound calls in a timely manner
  • Provide high quality communication of services and information
  • Identify and resolve priority issues
  • Transfer/transcribe information to the appropriate resource
  • Document all call information per standard operating procedures and ensure appropriate individuals are informed
  • Maintain excellent, kind and respectful communication with all staff members

Qualifications:

  • Experience with a call center or customer support role preferred with a desire to help people
  • Must have excellent phone, verbal and written communication skills and ability to work well under pressure
  • Must enjoy working in a fast-paced environment
  • Experience working with various personality types
  • Ability to efficiently use our internal software and basic programs like Microsoft Word and the Google Platform
  • Must be organized and able to multi-task
  • Must be self-directed and be able to work with minimal supervision

This overnight, part-time position will offer a flat rate of $450/week

  • Must be 18 years or older
  • High School diploma or GED
  • Must be able to meet our drug policy and pass initial drug screen and background check

Visiting Angels is a non-medical home care agency dedicated to providing quality care to seniors of the Northern Colorado Front Range.  

Check us out on our website at:  https://www.visitingangels.com/fortcollins/home

Visiting Angels is an Equal Opportunity Employer