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Retail Supervisor

Smyrna, TN | Full Time

Job Description

About Us:   Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need people who are passionate about helping customers look great and see great.   Summary:   The Retail Supervisor is a leader that takes initiative and grows the business of their Visionworks location. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The RS will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching to ensure a simple, human and bold patient and customer journey.   Essential Responsibilities:   ·       Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets   ·       Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor   ·       Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services   ·       Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience   ·       Remove obstacles and find resolution in the patient/customer experience with General Manager partnership   License State specific responsibilities: ·       Analyze and interpret patients’ prescriptions.   ·       Communicate as necessary with the Optometrist to ensure accuracy of prescription.   ·       Dispense eyewear   ·       Final inspection   Education: ·       HS Diploma, GED or equivalent experience required ·       1-5 years of experience required ·       Licensed RS will have a State Opticians License Additional Requirements: ·       Communication, interpersonal and negotiation skills. ·       Ability to read, analyze and interpret insurance forms. Mental/Physical Requirements: ·       Work changing schedules to meet business demands ·       Work inside location ·       Strong organization and supervisory skills ·       Speak clearly and effectively ·       Calculate, manipulate, and interpret numbers/data ·       Read English ·       Problem solve, reason and resolve issues effectively ·       Use independent judgment and discretion ·       Meet customer expectations ·       Work under stress with interruptions and deadlines ·       Ability to think logically ·       Follow procedures and instructions ·       Use computer effectively and view computer screen ·       Attention to detail ·       Exhibit empathy in all situations ·       Manage location effectively ·       Drive automatic equipment/vehicle continuously ·       Optical experience a plus Training Requirements (where applicable) ·       Must complete company training programs within the required time frame ·       Cross training in all departments as needed Essential Responsibilities related to Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.  The associate is occasionally required to stand, walk, and reach with hands and arms.   The associate must frequently lift and/or move up to 20 pounds.  The noise level in this location is moderate (use of computers, printers and machines). Activity Amount of Time   None Under 1/3 1/3 to 2/3 Over 2/3 Stand     X   Walk     X   Sit       X Use hands to touch, handle, or feel       X Reach with Hands and Arms     X   Climb or balance   X     Stoop, kneel, crouch, or crawl   X     Talk or hear       X           Essential Responsibilities related to Behavioral Characteristics: ·       Must be detail orientated and well organized. ·       Must be able to communicate clearly and effectively with other associates and clients. ·       Must be energetic and self-motivated. ·       Must be a team player. ·       Must be able to problem solve. ·       Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis. ·       Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. HIPAA & Security Requirements   All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.  As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.   Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.   The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.  As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Company Overview

  • Website
  • Headquarters JOHNSTOWN, CO
  • Size 50 - 100
  • Founded 2018
  • Type
  • CEO
  • Revenue $10M - $50M
  • Industry Retail & Wholesale
  • About visionworks

Skills for Retail Supervisor

The job skills required for Retail Supervisor include Coaching, Leadership, Health insurance, Initiative, Accountability, Collaboration etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Supervisor. Select any job title you are interested in and start to search job requirements.

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Career Path for Retail Supervisor

The following is the career advancement route for Retail Supervisor positions, which can be used as a reference in future career path planning. As a Retail Supervisor, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Supervisor. You can explore the career advancement for a Retail Supervisor below and select your interested title to get hiring information.


If you are interested in becoming a RETAIL SUPERVISOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a RETAIL SUPERVISOR for your reference.

Step 1 Understand the job description and responsibilities of a RETAIL SUPERVISOR

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Step 2 Knowing the best tips for becoming a RETAIL SUPERVISOR can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for RETAIL SUPERVISOR

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