2162 Guest Service Agent Jobs in United States

Vision Hospitality Group
Houston, TX | Other
$30k-42k (estimate)
1 Month Ago
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Potawatomi Inn
Angola, IN | Full Time | Part Time
$26k-35k (estimate)
2 Days Ago
Potawatomi Inn
Mongo, IN | Part Time | Full Time
$26k-35k (estimate)
2 Days Ago
Potawatomi Inn
Orland, IN | Part Time | Full Time
$26k-35k (estimate)
2 Days Ago

Guest Service Agent

$30k-42k (estimate)
Other | Accommodations 1 Month Ago

Job Details

Job Location:    HOUCN-Courtyard by Marriott Houston - Houston, TX
Salary Range:    Undisclosed

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

 

Job Description:

Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

  •  Complete all required training
  • Adhere to all standard operating procedures and property specific brand standards
  • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
  • Provide personalized, friendly service to every guest and associate
  • Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
  • Complete all tasks described on the relevant shift check list during shift
  • Have knowledge of fire alarm system and Emergency/evacuation procedures 
  • Check the credit of guest accounts daily and follow up if action is required
  • Have knowledge of surrounding area
  • Be responsible for security of guests, fellow employees, and hotel assets
  • Keep cash drawer secure and in balance throughout the shift
  • Communicate with housekeeping department in order to ensure an ample supply of clean rooms
  • Sell and up-sell rooms to walk-ins and phone reservations
  • Have general knowledge of housekeeping, bed making, vacuuming, etc. 
  • Strive for the consistent goal of 100% occupancy and 100% guest satisfaction 
  • Have professional telephone & communication skills
  • Have patience and understanding for every person encountered

 

Necessary Skills:

  • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
  • Must be responsible for security of guests, fellow employees and hotel assets
  • Have knowledge of fire alarm system and evacuation procedures
  • Able to report to scheduled shifts
  • Able to communicate effectively in writing, by telephone and in person. 
  • Able to work a flexible schedule
  • Is organized, honest, and works well with others
  • Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
  • Able to work with people from diverse cultures and backgrounds
  • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
  • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
  • Can perform work for 8 hours and work in a restrictive space/environment.
  • Must have eyesight enabling vision both near and far
  • Must be able to use/lift arms for up to 8 hours
  • Must be able to handle and work well under pressure
  • Have finger dexterity for operating equipment such as computers
  • Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
  • Must speak in a clear, understandable voice, hear at a basic level, and understand English

 

 

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.


WEBSITE

vhghotels.com

HEADQUARTERS

LUMBERTON, NC

SIZE

500 - 1,000

FOUNDED

1997

TYPE

Private

CEO

ANIL PATEL

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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About Vision Hospitality Group, Inc.

VHG engages in hotel management and development services.

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The job skills required for Guest Service Agent include Customer Service, Guest Service, Housekeeping, Communicates Effectively, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

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