As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.
Our strategy for creating value begins with driving operational excellence in everything we do. We are building strong brands and management teams, applying manufacturing focus and innovation, expanding our relationships with top-tier Fortune 1000 customers, and allocating capital to achieve maximum returns. Our investments in product and manufacturing innovation has created an expanded capability to address new and larger opportunities, while increasing our cost efficiencies.
We are seeking a highly motivated and dedicated CSR Rep to join our team!
The CSR will handle a variety of pre-sales or post-sales service functions and provides tech support/solutions to customers on malfunction products. Supports policies & procedure to promote continuous improvements to the quality of product. Major responsibilities include:
· Answering incoming calls, Receiving and processes requests for price and lead-time quotes, purchase orders, provide order acknowledgements and invoices to customers as required, expedites orders for new and returning customers, update order Cancellation log. Interact directly with the warehouse to ensure proper actions taken by modifying customer ship dates, processing shipment consolidations prior to printing daily picklist to the warehouse to ensure on-time deliveries.· Issues, process RMA claims from customers, Coordinate returns to Factories for evaluation, repair, return parts. Receive and respond to customer quality complaints & 8D reports and sent data back to customer.· Ensure service information accessible by saving documents on the company share drive making them readily available as required for periodic monthly, quarterly and year-end audits.· Proactively handle, follow up, Expedite products with business planning/Factories, Help finance clear out customer past due accounts & coordinate customers wire transfer funds prior to release of shipments. · Log in and work thru outstanding new Leads, opportunities, load quotes, and apply updates on to new CRM (Sales force database) at least twice weekly. · Maintain and updates QAD to reflect customer part number, description. · Manages communicate and coordinate monthly drop-shipments from our factories to division customers as needed.· Coordinates customer weekly/monthly forecast from Top accounts and weekly open order reports between planning and customers.
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