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Customer Service Representative

Ontario, CA | Full Time
Expired

Job Description

Overview

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.

Our strategy for creating value begins with driving operational excellence in everything we do. We are building strong brands and management teams, applying manufacturing focus and innovation, expanding our relationships with top-tier Fortune 1000 customers, and allocating capital to achieve maximum returns. Our investments in product and manufacturing innovation has created an expanded capability to address new and larger opportunities, while increasing our cost efficiencies.

 

We are seeking a highly motivated and dedicated CSR Rep to join our team!

Responsibilities

The CSR will handle a variety of pre-sales or post-sales service functions and provides tech support/solutions to customers on malfunction products.  Supports policies & procedure to promote continuous improvements to the quality of product.  Major responsibilities include:

 

· Answering incoming calls, Receiving and processes requests for price and lead-time quotes, purchase orders, provide order acknowledgements and invoices to customers as required, expedites orders for new and returning customers, update order Cancellation log. Interact directly with the warehouse to ensure proper actions taken by modifying customer ship dates, processing shipment consolidations prior to printing daily picklist to the warehouse to ensure on-time deliveries.· Issues, process RMA claims from customers, Coordinate returns to Factories for evaluation, repair, return parts. Receive and respond to customer quality complaints & 8D reports and sent data back to customer.· Ensure service information accessible by saving documents on the company share drive making them readily available as required for periodic monthly, quarterly and year-end audits.· Proactively handle, follow up, Expedite products with business planning/Factories, Help finance clear out customer past due accounts & coordinate customers wire transfer funds prior to release of shipments.   · Log in and work thru outstanding new Leads, opportunities, load quotes, and apply updates on to new CRM (Sales force database) at least twice weekly. · Maintain and updates QAD to reflect customer part number, description. · Manages communicate and coordinate monthly drop-shipments from our factories to division customers as needed.· Coordinates customer weekly/monthly forecast from Top accounts and weekly open order reports between planning and customers.

Qualifications

  • High School diploma or equivalent 
  • Experience with SalesForce (preferred)

 

Benefits:

  • Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)
  • Voluntary Critical Illness & Accidental Injury Insurance
  • Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
  • Paid vacation and holidays

Skills for Customer Service Representative

The job skills required for Customer Service Representative include CSR etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of CSR
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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.