In Room Dining Manager

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

It is the responsibility of In Room Dining Manager to provide the leadership, management, and direction of the In Room Dining department for the F&B Division for the Company and integrate its functions into the property experience. This position reports to the Assistant Director of Food & Beverage.

Our Food and Beverage areas are sure to impress! This won’t just be a typical in room dining hotel operation. Open for all meal periods and late night snacks. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. This is achieved with a solid grounded team lead by a seasoned hospitality professional.

This position is made for someone who is a hard worker and is driven by learning and excitement to create memorable experiences for our guests each-and-every day. This person is highly collaborative and their work directly impacts every area / department of the hotel.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Provide support for IRD department, order takers, servers and mini bar attendants
• Trains, evaluates, and schedules Room Service staff to include, order takers, servers and mini bar attendants
• Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory
• Inspects Room Service area, floors, and service landings to ensure standards of service are maintained
• Responds to guest inquiries and coordinates special arrangements
• Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary
• Implements new menus and promotions such as holiday and special event promotions.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Respond to guest questions. Provide guest assistance, direction and information as requested
• Report all suspicious persons or activities and hazardous or unsafe conditions to the management
• Understands and follow the laws and guidelines for beverage service
• Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Highly knowledgeable about the Reservation System and POS system
• Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable
• Ensures menu descriptions are up to date and distributed appropriately
• Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way
• Assign group deliveries and special events to departmental management staff
• Assists in developing yearly budget
• Assists in developing semi-monthly pace report

Other job related duties as requested

• Communication is key! Being able to listen and adapt is also very important. Having a team that can communicate with one another is the heart of any organization.

Team work! Yes that right we are a working family. We rely on each other day in and day out. You treat everyone with respect both back and front of the house. If someone needs help, help them.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have definitely come to the right place…

Candidates must be able to lift 50 pounds.

Great team player with the ability to create excellent working relationships across the group.

Strong communication skills to all team members.

Find solutions before problems arise.

Anticipate needs and over deliver wherever possible.

Candidates must think on their feet and use their initiative to solve problems and deliver solutions

Comply with all safety and health department procedures. The kitchens and your spaces need to be clean, organized and sanitary. 

Able to change direction and work on multiple project aspects at once as needed.

Behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service.

Minimum of seven (3) years of experience in management

Minimum of five (3) years of experience as an In Room Dining Manager or similar level position in a Four- or Five- Diamond property that includes both quantitative & fine dining venues or multiple bars and lounges

Proof of eligibility to work in the United States

Effectively communicate in English, in both written and oral forms

Organizational skills to function effectively with attention to detail while meeting established deadlines

Working knowledge of MS Word and Excel required.

Working knowledge of various cleaning chemicals and agents; knowledge of MSDS sheets and procedures

Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

The ability to handle all situations professionally and excellent interpersonal skills to deal effectively with guests, management and employees

Ability to work in a fast-paced, busy, and somewhat stressful environment; maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines

Excellent customer service skills

Ability to effectively communicate in English, in both oral and written forms

Source: Hospitality Online