Description

Description

Reports to: Care Services Director Supervises: N/A

Department: Care Services FLSA Status: Non-Exempt

Position Summary:

Shift time 11:00pm-7:00am

Meet residents’ needs by helping with activities of daily living and encouraging independence and activity.

Requirements

Essential Job Functions:

• Approach all encounters with residents and associates in a friendly, service-oriented manner

• Monitor residents’ well-being in a general way

• Report any changes in the condition of a resident to supervisor immediately

• Assist residents with simple requests as needed or find appropriate associate to assist

• Look for opportunities to exceed resident expectations and enhance resident satisfaction

• Supervise or assist with bathing, dressing, grooming, meals, ambulation and other activities of daily living

• Provide companionship and develop strong resident relations

• Respond to emergencies according to policies and procedures

• Help residents with assistive devices (walkers, wheelchairs, hearing aids, etc.)

• Encourage self-care of residents

• Document care provided to residents consistent with documentation standards

• Review 24 Hour Report and care check lists regularly

• Maintain resident confidentiality and privacy

• Practice standard precautions, infection control, and safe work practices

• Observes residents, provides or assists with documentation thru monitoring

• Cover the Customer Service desk in the AL lobby when available

• Answer telephone according to policy and standards

• Support, lead and participate in resident-centered activity programs

• Resolve resident questions according to set policies and procedures

• Greet and direct family members, potential residents, prospects and other individuals to the appropriate staff contacts in the community

• Assist and participate in community special events and marketing events

• Assist residents in meeting their social needs through interaction with staff, family and other residents including encouraging and reminding residents of programming

• Assist in the general upkeep of the community common areas

• Maintain upkeep of residents’ rooms (e.g., making bed, taking out trash, washing dishes)

• Assist with resident laundry as assigned

• Support open and honest communication with and between all associates

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working

• Look for ways to reduce costs and create efficiencies on a daily basis

• Ensure regulatory compliance and report any issues or concerns immediately

• Support continuous improvement

• Comply with Valeo Senior standards and regulations to encourage safe and efficient community operations

• Perform other duties and tasks as assigned or required

Knowledge/Skills/Abilities:

• Action Oriented – Enjoying working hard and having energy for the job; seize opportunities

• Approachability – Warm, pleasant, and gracious; build rapport well and put others at ease

• Caring – Interested in the lives of others; available to listen and ask about the concerns and needs of others

• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; act with the customer in mind

• Integrity and Trust – Seen as a direct, truthful individual; keep confidences; admit mistakes

• Listening – Practice attentive and active listening

• Patience – Try to understand the people and data before making judgments and acting

• Peer Relationships – Seen as a team player; cooperative

Education/Experience/Training:

High school education or GED equivalent preferred. Nursing assistant course recommended. Must meet State training requirements and/or certifications.

Special Requirements/Certifications:

First Aid certification, Nursing Assistant Certification (CNA) is desirable.

Working Conditions:

On the job the employee will work predominately in an environmentally controlled community living facility with the majority of time being spent in resident apartments and/or common areas of the community. Due to the nature of the job, the employee may be exposed to working conditions typically found in other departmental areas such as laundry, dining services or maintenance. Occasionally, the employee may tour and/or work in parts of the community that will require walking moderate distances and climbing stairs. Some exposure to noise may exist such as: vacuums, washing machines and dryers, telephones, copy/fax machines, cooling fans, piped in music, televisions, etc.