Job Description

Ryan Archer Farmers Insurance Agency in Westlake Village, CA is looking to hire a Customer Service Sales Representative with prior insurance customer service and/or insurance sales experience to become a valuable member of our expanding team!

Join our dynamic insurance agency in Westlake Village, CA! Specializing in comprehensive protection for clients and their assets, we offer auto, home, business, life, and commercial insurance.

In this position, you will be responsible for providing outstanding customer service and sales support for our insurance accounts, ensuring that customers have the appropriate coverage. By joining our team, you will have the opportunity to expand your knowledge of the insurance industry and benefit from various growth and advancement opportunities. Rest assured, we will provide comprehensive training on our insurance products and services, equipping you with all the necessary tools for success!

Benefits

Responsibilities

• Foster strong relationships with our customers to maintain a high level of client retention and brand loyalty
• Follow-up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems to agent
• Provide customers with additional information about new products and services that best suit their needs
• Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe
• Assess and identify the wants and needs of your customer(s) over the phone
• Develop insurance quotes, make sales presentations, and close sales
• Have a ton of fun while being part of a competitive team!

Our Culture: 

Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand and, as they build each other up, they create an external and internal army of brand ambassadors.

Compensation:

We believe in paying exceptionally well for outstanding performance. Our compensation plan is unmatched in the marketplace and truly allows our team members to make an incredible income.

Career Growth Plan:

We are constantly searching for new leaders within our company. All of our team members have a duty to better themselves, and everyone has an opportunity to advance within our organization.

Here are the frequently asked questions and answers that we get about our career opportunity:

What kind of training will I receive?

We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product and sales training that is exclusively offered in our agency.

Is prior insurance sales experience required?

Yes. Prior insurance customer service and/or insurance sales is required for this position.

What is the culture like in your company?

We have a competitive culture where we expect a lot from ourselves and each other; however, we support one another to ensure that we all succeed and have an enjoyable work environment.

Requirements

• Must possess or be willing to attain a Property & Causality and/or Life & Health insurance license
• Prior customer service and/or sales experience in the insurance industry is required.
• Proven track record of trustworthiness, dependability, and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Must have strong interpersonal communication skills
• Must be motivated and determined
• Reliably commute to Westlake Village, CA