Responsible for leading, directing, overseeing and evaluating the operations of an assisted living and memory support community. Plans, recommends, complies with, reviews, interprets, implements and evaluates regulatory requirements, policies and procedures. Responsible for ensuring maximum quality of life for the residents. Responsible for the oversight and performance of all community departments. Develops, oversees and monitors the operating and capital budgets. Promotes quality of life and exceptional customer service. Promotes and fosters unity, transparency and consistency in people and programs.

ESSENTIAL DUTIES:

Manage

• Coordinates the operation and delivery of services of the community departments. Responsible for the supervision of the community department managers and others, as appropriate. Responsible for team building, motivating, leading, hiring, retaining, mentoring, directing and evaluating these individuals.
• Develops new programs and evaluates current programs to enhance the welfare of the residents/clients. Responsible for establishing and communicating the Community’s Standards of Service and ensures standards are practiced on a consistent basis.
• Responsible for the measurement and effectiveness of the processes and programs in the entities supervised.

Accounting

• Responsible for developing an achievable annual operating budget and ensures performance is managed to meet or exceed projections in accordance to the owners objectives
• In coordination with the Business Office Manager, responsible for managing accounts receivable, keeping A/R current at all times.

Oversee the maintenance and reconcile cash on hand (petty cash and resident funds) and corporate credit cards.

Human Resources

• Manage the community and support the leadership team to supervise personnel
• Promotes education and a teaching/learning environment.

Administrative and Other Duties

• Ensures all legal and regulatory requirements are met.
• Establishes and develops effective relationships and communication with residents, families, vendors, community groups, trade organizations, and community ownership.

Sales and Marketing

• In collaboration with the Director of Sales and Marketing, leads the marketing, sales, leasing and/or admission/move in functions to ensure budgeted occupancy goals are met. Uses expertise to continually assess economic indicators, marketplace conditions and resident needs to determine strategy needed to achieve targeted goals.
• Responsible for overseeing all agreements/contracts with vendors for required services within the scope of their authority and in compliance with established guidelines. Reviews competitive bids and recommends major contracts for approval and approves invoices.

Safety and Sanitation

• Regularly monitors buildings and grounds to ensure they are attractive, safe and in good repair.
• Understand and follow safety and infection control policies and procedures.
• Follow established procedures in the use and disposal of personal protective equipment.
• Wear and/or use safety equipment and supplies (e.g., gait belt, back brace, mechanical lifts, etc.) when lifting or moving residents.
• Keep floors dry. Report spills immediately.
• Report all hazardous conditions and equipment problems to the supervisor/licensed nurse immediately.

Light Cleaning Functions

• Assist housekeeping in maintaining offices and common areas ensuring rooms are safe, comfortable, attractive and orderly.

Training

• Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure if applicable. Develop and maintain professional affiliations.

Residents’ Rights Functions

• Promotes and protects residents’ rights, assists residents to make informed decisions, treats residents with dignity and respect, supports residents’ independent expression, choice and decision-making consistent with all pertinent laws regarding residents’ rights. Reports suspected abuse or neglect in accordance with applicable law and regulations.

Other

• Perform other related duties as assigned by his/her supervisor.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s Degree in Public Health Administration, Business Administration, Sales and Marketing, Hospitality or other related degree or equivalent combination of education and experience.
• Must successfully complete the Administrator Training for Assisted Living Residences and obtain certification.
• 3-5 years’ experience in a leadership position in a field of service related to service to people and/or administration.
• Equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Must demonstrate excellent problem-solving abilities.
• Experience in personnel management, relationship sales, strategic and operational planning required.
• Proficient in the use of relevant technology applicable for the position.
• Must demonstrate excellent customer service skills.

• Excellent communication skills, verbal and written (English).

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Sits, stands, bends and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with donors, families, volunteers, residents and numerous other staff members.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities. Or qualifications associated with the job.