Job Description
Paint Specialist Job Description
This position is responsible for oversight of the paint department inside sales and service functions in the assigned store location. Must possess a competent level of commercial and DIY paint products and uses, customer service, departmental merchandising, and overall store operation competencies. The duties of this position are to be performed while demonstrating and encouraging McAuliffe's Ace Hardware core values.
Your Role
•Provide legendary customer service to every customer, every time by being helpful, knowledgeable and friendly per McAuliffe's Ace Hardware standards
•Efficient, personalized delivery of paint services in a high-touch, high-energy environment
•Help unload incoming trucks, put away merchandise, and maintain (clean, organize and stock) for assigned department, category or zone as assigned
•Receive, store and distribute paint and related products according to store procedures
•Oversee daily operations of commercial paint sales and provide support to B2B Account Executive
•Possess product knowledge related to commercial/DIY painting projects, paint applications and warranties, and related sundries
•Demonstrate the S.A.L.E.S. skills/behaviors
•Demonstrate strong communications skills while interacting with a diverse customer base as well as store management team and all associates
•Assist customers in choosing paint colors by using available color selection tools including paint chips
•Recommends products for commercial paint/DIY usage and actively promotes add-on sales through suggestive selling techniques when assisting customers with projects
•Maintain a working knowledge of merchandise available, product usage, and store location in order to provide customers with courteous and accurate information
•Demonstrate the understanding of daily shelf maintenance and retail operations including sales goals, pricing, margins and profit, etc.
•Accurately conduct transactions, customer purchases or process returns. Accept and process payments (cash, check, credit cards, gift cards, coupons, Ace Rewards, etc.) in accordance with company standards and policies and practices.
•Always have your radio and wear/use your headset for effective communication and to provide legendary customer service
•Develop a list of leads and close sales utilizing our S.A.L.E.S. process to grow the liquid paint and sundries department for the store
Requirements
•Knowledge of commercial paint ordering, sampling, product shrink and waste control measures and processes, product receiving and transfer processes, and expense control
•Extensive experience in commercial paint/coating sales and service
•Ability to mix and dispense paint in small and large quantities for DIY and/or commercial customers' projects
•Understand the commercial customer draw-down process and possess the ability to maintain related documentation
•Ability to effectively use assigned equipment and technology including two-way radio, computer, etc.
•Ability to maintain DIY and commercial paint industry and awareness of McAuliffe's Ace Hardware brand offerings
•Possess exceptional color matching skills
•Strong organizational skills with a passion for details
•Willing to learn other areas of the store and help train others
•Ability to work in a team or in assigned area with limited supervision
•Exceptional customer service and written and verbal communication skills
•High School diploma or General Equivalency Diploma (GED)
•Minimum of 2 years retail experience and previous paint sales experience required
•Previous experience with brands such as Benjamin Moore Paints preferred
•Ability to visually distinguish, coordinate, and eye color match
•Ability to lift, load and stock product including 5-gallon containers with team lift assistance to a height of 4 feet throughout the day
•Ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling, reaching, bending, pushing and pulling
•Must be able to stand and walk for extended periods of time
•Ability to use step ladders or rolling ladder, lifting, carrying, pushing and/or pulling of objects and materials of moderate to heavy weight up to 50 lbs