Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!

We have an outstanding opportunity for a full-time Concierge to join our team at Village on the Park Friendswood. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.

Responsibilities:

• Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.

• Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.

• Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
• Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
• Locks and unlocks doors at designated times, according to community protocol.
• Turns off and on lights at designated times, according to community protocol.
• Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
• May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.

• On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
• Assist with maintenance orders through an electronic maintenance order system.
• Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
• Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
• Set-up or take-down for activities as requested.
• Maintains a professional appearance and good personal hygiene per company policies.

Minimum Requirements:

• High School diploma or GED required.
• Prior customer service experience, front desk and telephone experience preferred.
• Valid Texas Driver’s License is required along with good driving record.
• Excellent communication and customer service skills.
• Strong problem-solving skills, good judgement, and attention to detail
• Understanding of HIPAA requirements
• Proficient in PC skills including Microsoft Office, Word, and some Excel.

Shifts:

• 11:00 p.m. – 7:00 a.m. Thursday through Sunday
• Holidays included.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• You get to work with an experienced team!
• You get to do work that matters, to love & care for our residents.

If you are a compassionate person, we are looking for you. Apply now!

Cardinal Bay is an Equal Opportunity Employer.