Description

SUMMARY OF POSITION

The Lead Medical Assistant (LMA) works under the Director of Nursing to assist with maintaining efficient patient flow and quality care during clinic hours. This position assists the supervisors in training new staff. The LMA works as part of a health care team including providers, patient services representatives, medical records, social workers and others to provide comprehensive care in a non-judgmental manner.

ESSENTIAL JOB DUTIES

· Provide back up support for the medical assistant team, which includes all functions of a medical assistant. 

· Assist in the supervision of work and performance of medical assistants, as instructed, including input for performance reviews and corrective action plans as needed. 

· Oversee and train new and existing staff along with the Director of Nursing.

· Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff. 

· Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review. 

· Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed. 

· Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services. 

· Works collaboratively with clinic staff on programs to improve patient outcomes. Assists in organizing and participating in quality improvement activities. 

· Perform other administrative tasks and clinical care as assigned by the Director of Nursing. 

· Work with Director of Nursing to oversee dispensary logs and storage to maintain quality assurance.

· Coordinate the inventory, ordering and supply stock maintenance of medical supplies. 

· Provide sick/vacation leave backup for medical assistants. 

· Assist with other administrative projects and tasks as needed. 

· Assists with daily and monthly quality assurance reviews including emergency kit check off. 

· Performs other duties as assigned by the Director of Nursing.

Requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· College education, high school diploma, or equivalent. Completion of medical assistant training program required. 

· Phlebotomy certification a plus. 

· Minimum of one year experience in an outpatient medical clinic or hospital, medical office setting.

· Perform phlebotomy and basic laboratory duties. 

· Must provide proof of current driver’s license and auto insurance in order to travel to all clinics if needed. 

· Demonstrate the skills to provide age appropriate care to the clients of the clinic. 

· Demonstrate knowledge of the principals of growth and development over the life span and possess the ability to interpret information relative to the patients age related needs.

· Attendance and punctuality is necessary. 

· Ability to work well with a multidisciplinary team. 

· Ability to problem solve, and be self-motivated. 

· Must have a commitment to excellence and high standards. 

· Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. 

· Must have ability to multitask, manage priorities and workflow. 

· Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. 

· Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. 

· Able to work independently with little or no supervision. 

· Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.

Individual must:

1. Develop rapport with patients and their families, community and other health care personnel.

2. Exhibit a professional and respectful demeanor.

3. Work successfully independently and within a team, shifting tasks, prioritize tasks, problem-solve daily, and complete work within deadline 

4. Demonstrate excellent customer service, helpfulness, and a positive attitude.

5. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.

6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.

7. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.

8. Exhibit experience and working knowledge of local community resources 

9. Hold current drivers’ license and reliable transportation.

10. Travel to all parts of the facility and throughout the community.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

Bilingual English/Spanish preferred. Experience in a Lead or Supervisory position preferred.