We are looking for a Site Reliability Engineer (SRE) to join our dedicated Support Operations team in the US. This role will include troubleshooting across service and infrastructure outages, doing root cause analysis for those outages, and performing actions to mitigate the incident. Our SRE team is crucial to the long-term success of our partners, and the impactful services they operate.

What You'll Do:

• Pursue active support for our partner services in outage scenarios, utilizing both documented process, and live problem-solving to restore service.
• Gain a deep understanding of our technology and backend infrastructure.
• Operate independently and with the broader Support Operations team to solve immediate and impactful challenges.
• Work with cross-functional stakeholders internally and our partners externally to document outages and communicate solutions.
• Assist in building support processes for scale and quality.

Who You Are:

• An exceptional communicator in English, in high-stakes situations
• A fast-learner: you can quickly master concepts, disciplines and methods
• A self-starter who can operate independently in ambiguous challenges
• 2 years of experience in working and troubleshooting production workloads 
• 2 years of experience in Linux, AWS Cloud, and Networking basics (OSI layers, debugging, and troubleshooting general networking issues)
• Scripting skills with tools such as Python or Bash

What Catches Our Eye:

• Experience with Kubernetes
• Experience with monitoring tools such as Prometheus, Grafana, Newrelic, Datadog, etc.
• Experience with building CI/CD pipelines such as Gitlab, Github actions, Jenkins, etc.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $85,000 - $110,000 per year