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Operations Manager

Karlsruhe, BW | Full Time
11 Days Ago

Job Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Our 500 partnerships worldwide include new mobility solutions for people with disabilities, improved services for senior citizens, reduction of congestion at work sites, and improving public transit between suburban areas and city centers, just to name a few.

As we continue to expand in Germany, we are looking for an Operations Manager to oversee Via's field operations in the Mercedes-Benz campus and in the BASF site. In this position, you will travel to the Stuttgart and Mannheim regions to ensure the smooth daily operations and high quality transportation for employees in both locations, drive continuous improvements and have unique opportunities to shape the future of our business in the region.  

What You’ll Do

  • Play a key role in launching our field operations, collaborating with our experienced senior team to make decisions on how to setup the service
  • Be the main contact for our partner in day-to-day operations and guarantee the highest customer satisfaction
  • Standardize and improve operational processes and systems
  • Recruit, train, and oversee a team of excellent drivers for our service
  • Coordinate vehicle-related processes like vehicle ramp-up, maintenance, and cleaning, and steer subcontractors accordingly
  • Work closely with our central operations team to ensure adequate live-support for the service as well as high-quality customer experience

Who You Are

  • At least 2 years of work experience (including internships)
  • Passionate and excited about having concrete and measurable impact; a true team player
  • You don't shy away from obstacles, but rather see them as opportunities and remain calm under stress
  • Tech enthusiast who likes to work data-driven
  • You are empathetic and find the right tone in different contexts, no matter if you are speaking to the management level at our partners, drivers or tech team members
  • Native-level German speaker with advanced English skills
  • Based in the Baden-Württemberg or Rhineland-Palatinate area and can easily work in Sindelfingen or Ludwigshafen when needed
  • You have a valid driver's license

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?

Via is an equal opportunity employer.

#LI-RB1

Skills for Operations Manager

The job skills required for Operations Manager include Futures, Transportation, Continuous Improvement, Customer Satisfaction etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.