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Field Operations Manager
VIA Roanoke, VA
$76k-98k (estimate)
Full Time | Business Services 10 Months Ago
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VIA is Hiring a Field Operations Manager Near Roanoke, VA

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100 cities and public transit agencies around the world to deploy our mobility technology. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

What You'll Do:

  • Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
  • Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards 
  • Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand 
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

  • A self-starter who is comfortable taking on a high level of responsibility
  • Previous project management, operations, or customer service experience are a plus
  • Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Roanoke area and can easily be on site 3 days a week
  • Experienced in managing (including scheduling) a team 
  • Excited to taking initiative and own new projects
  • Comfortable with ambiguity with the ability to evolve / adapt as conditions change
  • Experienced in managing projects with multiple stakeholders
  • Bachelor’s degree is a plus

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $55,000 - $65,000 per year

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$76k-98k (estimate)

POST DATE

05/26/2023

EXPIRATION DATE

07/06/2023

WEBSITE

viadelivers.com

HEADQUARTERS

PORTLAND, OR

SIZE

25 - 50

FOUNDED

1985

TYPE

Private

CEO

TOM MATSUDA

REVENUE

$10M - $50M

INDUSTRY

Business Services

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VIA is a provider of legal, compliance translation and localization services for healthcare, education, financial services and retail industries.

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The job skills required for Field Operations Manager include Customer Service, Scheduling, Initiative, Futures, Transportation, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Operations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Field Operations Manager positions, which can be used as a reference in future career path planning. As a Field Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Operations Manager. You can explore the career advancement for a Field Operations Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Field Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Operations Manager job description and responsibilities

Companies that use field teams to merchandise, market, and sell their products often rely on a field operations manager to organize and optimize their strategy.

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Field operations managers oversee multiple branches or offices, ensuring that operations run smoothly.

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Field operations managers are responsible for many aspects of construction management.

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To meet these expectations, field operations managers need to be authoritative and capable of leading a team.

02/19/2022: Roanoke, VA

They prepare and oversee the management and allocation of operations budget.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Operations Manager jobs

An Operations Manager Looks for Efficiency.

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Field operations managers also make sure targets are achieved.

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Operations Leaders are Effective at Supply Chain Management.

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field operations managers do more than simply manage field representatives' day-to-day activities.

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Suggest skill development programs

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Step 3: View the best colleges and universities for Field Operations Manager.

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