Overview

Immediate hiring need with career opportunities for full time Field Service Engineer!!! Compensation in the $70,000 to $85,000 range and includes a full benefits package.

Responsibilities:

• Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
• Install, maintain, and repair analytical instruments at customer sites and other locations.
• Train users in software applications and correct equipment operation and maintenance.
• Provide phone support to customers and recommend action to be taken – order parts, service visit, etc..
• Maintain accurate accounts of services performed 
• Update scheduling application 
• Keep abreast of product and policy information through frequent review of company intranet and website portal.

Qualifications:

• Candidates with a two-year degree and major coursework in electronics or military training in a related field will be considered.
• Minimum two years’ experience in field service 
• Candidates must be able to pass a criminal, driving, and credit background check.

ALTHOUGH NOT REQUIRED, OUR TARGET CANDIDATE WOULD HAVE THE FOLLOWING:

• A four-year college or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience, is preferred.

SKILLS

• Problem solving –analyze information to identify and resolve technical problems in a timely manner. Comprehensive knowledge of general electronics theory and skills to troubleshoot and repair electromechanical components.
• Verbal communication – Articulate information to customers and company; demonstrate group presentation skills and ability to conduct meetings.
• Written Communication –ability to read and comprehend technical documentation and present numerical data effectively.
• Dependability - complete work on time, respond to management direction and solicit feedback to improve performance.
• Computer and networking skills - ability to add/remove programs, edit configuration files, and understanding of computer networks. Microsoft Office proficiency is also required.