Overview

Staffing Pros, a division of VETS Inc., is recruiting a Systems Engineer in Ashburn, VA. The selected candidate will have the option to work hybrid, two days in office and three days remote once established on the team.

If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.

Responsibilities

The Systems Administrator, SOC Technician III serves as the highest level of support within the technical support team. Technical issues that cannot be resolved by tier 1 and tier 2 are escalated to this position. This role requires advanced expertise in troubleshooting difficult networking, system and end user issues.

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite
• Act as the primary escalation point from tier 1 and tier 2 support technicians
• Provide training as needed to the tier 1 and tier 2 support teams
• Advanced troubleshooting for network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
• Advanced knowledge and troubleshooting of Microsoft server and desktop operating systems, and hardware
• Advanced experience with setting up, management of, and troubleshooting Active Directory environments
• Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
• Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
• Expertise in Office 365/Azure administration and migrations
• Knowledge of SaaS based products, and management of customer licenses
• Maintain and update documentation along with creation of technical procedures
• Device firmware and OS patching/upgrades as required
• Able to be assigned projects, and adhere to schedules for on time completion
• Participate in on-call rotation

Qualifications

• 10 years’ experience providing user support in a Windows environment
• High school diploma or equivalent
• Excellent communication skills both written and verbal
• Resourceful and able to take initiative in a dynamic environment
• Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
  • ITIL Foundation
  • CompTIA A
  • CompTIA Net
  • CompTIA Security

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information