Position Summary:
As a Technical Support Analyst on our Eyes on Glass team supporting VA’s Event Management, you have the chance to use your hardware and software skills to improve the monitoring and triage processes at the VA. Work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks, and evaluate and modernize VA Enterprise systems. Leverage comprehension of workflow systems and applications processes within multiple system environments. Work with system and network administrators to troubleshoot performance issues and outages. This is the chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work will include shift support during weekends, holidays, or off-hours, as required.
This position is on client site and three shifts are available (but are subject to change based on client needs)
1st shift: 6:00AM – 2:30PM CST
2nd shift: 2:00PM - 10:30PM CST
3rd shift: 10:00PM - 6:30AM CST
Location: ONSITE /GOV SITE -AUSTIN, TXAITC building-1615 Woodward St.
Employment Eligibility: Eligible to work for any employer in the United States without requiring sponsorship. Sponsorship is not available currently.
Basic Qualifications

• 5 years of experience with Enterprise IT Operations, IT Event Management, Network or Operations Centers.
• 2 years of experience using IT Monitoring Tools to troubleshoot performance and reliability issues.
• 2 years of experience working with a team to solve difficult technical challenges.
• Knowledge of common large-scale cloud and on-prem IT Enterprise components, configurations, and their interoperability.
• Experience operating one or more of the following APM tools: AppDynamics, DynaTrace, Splunk, Aternity, SolarWinds, or ScienceLogic.
• Experience with one or more technology areas: networks, Windows, UNIX/Linux, AWS or Azure Cloud, WebSphere Middleware, Java, VM Ware, Citrix, databases, and/or other common IT Enterprise components.
• Experience maintaining or troubleshooting complex IT systems, servers, networks, and/or infrastructure components.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Education and Experience: Bachelor's degree in Computer Science or Engineering and 5 years of experience in a professional work environment or 13 years of experience in a professional work environment in lieu of a degree.

Additional Qualifications:

• Experience with using Microsoft Office, including Word, Excel, and PowerPoint.
• Possession of excellent written and verbal communication skills.
• Possession of excellent critical thinking and error assessment skills.
• Public Trust.

Clearance:

• Applicants selected may be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

About Us:

VetCentric is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, supply chain & logistics management, strategy, business analytics, and IT services such as system design, continuous improvement, virtualization, and data center management. VetCentric is an SBA certified HUBZone company and VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB). We operate in 15 states with offices in Washington DC and Northern Virginia. ​

Company Perks and Benefits

• Competitive compensation
• Comprehensive health, vision, and dental benefits
• 15 days of leave and 11 days of paid Federal Holidays
• 401(k) with a matching plan
• Annual training budget
• Fantastic company culture

“E-Verify Employer, EOE Females/Minorities/Protected Veterans/Individuals with Disabilities; VetCentric partners will offer equal employment opportunities to all persons without regard to race, color, religion, sexual orientation, gender, gender identity, age, national origin, physical or mental disability, veteran status, or other characteristic protected by applicable law.”