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As a Veson Nautical Client Success Manager, you will function as the primary client success contact post go-live of the world’s leading enterprise software solution for maritime commercial operations. You will play a key role in the build out of the Client Success team at Veson, aiding in the creation of KPIs, Playbooks, Success Plans, and Product Mapping in Gainsight CS and PX. Your responsibilities will extend throughout the Adoption phase of the client engagement. Ensuring that clients are satisfied with Veson products and services so that clients are prepared for the Expansion and Renewal discussions that you will be having alongside your colleagues in Account Management. You will play a major role in understanding customer’s needs and establishing clear retention goals and deploy playbooks and success plans for the client and employees to work toward. As the subject matter expert post-implementation, you will serve as the voice of the customer, in order to establish quick wins, and compartmentalize longer term initiatives into projects that can be handed off to Account Management and Professional Services. You will work cross-departmentally with members of the Professional Services, Account Management, Product, and Technical Solutions teams; and take a lead role in ensuring that Veson Clients realize, validate, and optimize the value they are receiving from the use of Veson products and services.
Responsibilities
Education and Experience Requirements
Knowledge, Skills and Abilities Requirements
#LI-Hybrid
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points.
About Veson Nautical
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.
Veson Nautical is a successful, rapidly growing global software company. Our clients are the world’s leading commercial maritime owners, operators and commodity trading companies. Veson’s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Singapore, Tokyo, London, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.
Veson Nautical Offers
Full Time
IT Outsourcing & Consulting
$108k-151k (estimate)
09/26/2022
01/06/2023
veson.com
BOSTON, MA
100 - 200
2003
Private
JOHN D VESON
$50M - $200M
IT Outsourcing & Consulting
Veson Nautical is a provider of commercial maritime software for vessel owners, charterers and operators.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
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Having a customer success manager overseeing the onboarding process helps with retention.
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Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
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A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
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