In order to perform at a high standard, learning new skills and technologies is required. Vertilocity expects that a Network Administrator will stay up to date on the solutions being introduced, whether they be an all-encompassing solution or third-party add-ons. Training and self-learning should happen together. Although training and self-improvement are independent undertakings for each individual, they should be communicated and coordinated with Management. The continuous improvement of skills is an evaluation factor for a Network Administrator. 

A Network Administrator will sometimes be on-site working at the client's location, and the ability to travel to the client is required (mostly local).

A Network Administrator should gain certification in any solution in Vertilocity is presenting to our clientele.

This role calls for solid writing skills and organization. Time should be accurately entered, and the written details outlining the time entry should be clear and justify the effort in terms of time entered. 

• Provide oversight and support for assigned client accounts. Ensure consistent implementation of deployed technologies and Vertilocity standards. 
• Coordinate efforts with assigned support personnel to ensure timely response to end-user and automated tickets 
• Continuously maintain client technical documentation to ensure accurate licensing counts for various software. 
• Work with Project Engineers to define the scope for identified projects. Assist with scheduling 
• Maintain client user contact information and ensure each supported individual's information is current and accurate.
• Define accurate configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported client.
• Make disaster recovery solutions functioning as configured and remediate issues as they are presented.
• Ensure a proactive work schedule for each assigned client to lesson reactionary support issues
• Track all time and expenses associated with job responsibilities.
• Work with the sales team to prepare deliverables for Quarterly Business Review.
• Participate in status calls as needed with clients.
• Identify and communicate opportunities with assigned clients.
• Handle escalated tickets.

Job Summary