WHO WE ARE

VerticalScope (TSE: FORA) operates one of the 10 largest online community platforms in the US. Our platform includes over 1,000 websites and 100 million monthly visitors. Our mission is to enable the world to share expertise and discover knowledge on subjects they love. We operate at the intersection of community, content, and commerce; and believe in the power of enthusiasts to inform and inspire.

THE ROLE

At VerticalScope, we are reimagining the future of online communities and are looking for a Director of Client Success to own and continue to grow our Client Success team. This team includes our Data Analytics, Sales Planning, and Sales designs disciplines. As Director of Client Success, you will also be charged with the creation of sales collateral, proposals, insight reports, thought leaderships, and B2B marketing material. This is an exciting opportunity to join a mission-focused public company with a startup mentality.

WHAT YOU’LL DO

• Define and continue to refine VerticalScope’s value proposition as it relates to product recommendations that are aligned to customer needs and KPIs
• Build demand generation by leveraging conversation and behavioral data sets to build - Consumer Decision Journey narrative and positioning
• Develop and maintain a library of materials and assets including media kits, tentpoles, one-sheets, marketing templates, and RFPs
• Build and take to market thought leadership pieces supporting key vertical markets e.g. - - - - Auto, Finance, Home, Health, Technology etc
• Educate and train Client Success team on best practices and application of 1P data
• Collaborate with sales leadership and sales executives to develop and execute data driven B2B marketing collateral (pre-sales support)
• Participate in the RFP ideation process, working cross functionally to build effective sales solutions with a clear rationale supported by data
• Participate in sales calls and meetings with Sales Executives and prospective clients using deep insights and a highly consultative approach to the sales process
• Lead DMP Operations and audience solutions
• Build trusted relationships with internal and external partners
• Other related responsibilities and ad hoc projects as negotiated and needed to meet the ongoing needs of the company

ABOUT YOU

• 5 years experience in client services, sales, media planning, marketing
• Knowledge and experience with community and/or social media properties and platforms
• Proficiency in Google Analytics, Google Ad Manager, ComScore, DataStudio, Salesforce, MediaRadar
• Familiarity with BI tools and data concepts related to text analysis, NLP, Machine Learning etc
• Strong leadership and management skills
• Strong communication and storytelling skills
• Highly collaborative, team player
• Detail and timeline oriented
• Strong presentation skills - presenting to C-Level, VP executives and Directors
• Bachelor’s degree in Marketing, Business, Media Planning, or related field

YOU’RE A GREAT FIT IF YOU ALSO HAVE

• Passion for online communities
• Knowledge and experience with community and/or social media properties and platforms
• Agency/media planning experience

LIFE AT VERTICALSCOPE

We believe that competitive benefits are an important investment in our people and culture. In addition to joining a passionate and collaborative team culture, your benefits and perks include:

Benefits:

- Full suite of health benefits (medical, dental, vision), including fertility options

- Retirement savings program and HSA/FSA programs

- Flexible working hours and unlimited vacation

- Parental leave top up pay

- Life insurance, long-term disability, AD&D

- Employee Stock Option Program (ESOP)

- Career development stipend

Perks:

- Employee referral bonus

- Employee discounts

- High-tech office space and remote work options

- Virtual social events

- Inclusive culture

EEO

Our company values diversity of thought and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve. As such, VerticalScope is committed to a diverse representation among our employees.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.