Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities. 

Position Overview

Under general supervision, completes and responds to customer request via email and phone. Contains strong skills in providing excellent customer support, effectively overcoming obstacles, ability to maintain composure & demonstrate professionalism under strenuous circumstances, and demonstrates reliability. Establishes and maintains effective relationships with customers and gains their trust and respect. Makes sound decisions based upon a mixture of analysis, wisdom, experience, and judgment. Is skilled at learning new industry, company, product, or technical knowledge. Oversees the resolution and/or tracking of reported issues while ensuring a timely resolution. Uses rigorous logic and methods to solve difficult problems with effective solutions. Demonstrates the ability to manage priorities effectively to meet customer and departmental expectations. Ability to handle difficult situations and a changing environment.

Essential Responsibilities

• Permissions Management for, Web application access, FSA, OKTA, CORE and Duo
• Password resets and edits for online applications or active directory accounts
• Initial web application troubleshooting and support for internal and external clients.
• Process citation / notice change request
• Extract Video for FOIA request from Fixed, Mobile and SG systems
• Waiver of default, hearing, multiple offence and rejected payment fees.

Qualifications

• Excellent written and verbal communication skills.
• An ability to plan and prioritize work.
• Strong multi-tasking skills.
• Working knowledge of Microsoft Word and Excel.

Aligned with Verra Mobility Values:

• Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
• Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.