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Customer Success Manager
Veritas Minnesota, MN
$93k-131k (estimate)
Full Time | Elementary & Secondary Education 0 Months Ago
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Veritas is Hiring a Remote Customer Success Manager

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness. Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers—including 95% of the Fortune 100—rely on us to help ensure the protection, recoverability, and compliance of their data. We have a reputation for reliability at scale, which delivers the resilience our customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match our ability to execute, with support for 800 data sources, 100 operating systems, 1,400 storage targets, and 60 clouds. Learn more at www.veritas.com. Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales. Overview: The Customer Success Manager (CSM) is a single point of contact engaging with assigned customers to maximize value and create strategies to support customer objectives and desired outcomes. With knowledge of the products, the CMS works closely with assigned accounts to actively drive adoption and retention, as well as act as the voice of customers internally at Veritas. A strong focus on driving results, activities include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, training clients, and minimizing churn. Conduct regular customer-focused success plan business reviews, measuring performance against pre-established business metrics. Key Responsibilities: Manage overall relationship with assigned customers, which includes onboarding, advocacy, growing adoption, ensuring retention, identifying expansion opportunities and renewal. Creating customer success plans for assigned customers to capture customer’s business objectives, metrics to which they measure success, and defined milestones for completion. Engage with Customer Success leadership to build out a repeatable customer journey Build relationships with customers and remove roadblocks to maintain a positive customer experience. Develop and implement best practices with customers in similar industries to improve efficiency and drive security, operational, and financial outcomes. Meet regularly with customers to discuss current product usage, identify opportunities to cross sell and upsell. Provide customer insights to key stakeholders including Product Management on innovation and continuous improvement on user experience. Provide guidance on customer engagement processes that ensure rapid adoption and usage. Develop, manage, and provide proactive strategy planning with assigned customers to drive operational improvements. Identify opportunities for customer education, training on the use of, and benefits of our products. Partner closely with key internal stakeholders i.e., sales, renewals, technical support to ensure an exceptional customer experience. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. Baseline and maintain the customer environment footprint. Develop strategy to increase Veritas product usage and expand Veritas footprint and evaluate the competitive environment. Identify opportunities for reference accounts, and pass lead generation opportunities to sales account managers. Manage telemetry data when available to key internal/external stakeholders. Adopt strategies for customer account growth. Qualifications: Data management Industry knowledge. At least 8 years’ experience within the information technology industry with some experience in the software industry. 5 years of directly related experience as a Customer Success Manager, Account Manager, or Consulting Services working with strategic enterprise accounts. Knowledge of Veritas’ Information Management/VERITAS products and services preferred. Experience with Gainsight and Salesforce, or other similar systems. Demonstrable ability to work and excel in a fast-paced global environment. Experience with customer success planning and driving projects to completion. Understand the business model and have experience delivering and implementing solutions for customers. Demonstrable experience with relationship building and ability to build confidence and work with senior and executive level customer contacts. Proven problem analysis and solving skills. Strong communication skills with proven success delivering verbal and written communications with excellent presentation and facilitation skills. Excellent multitasking, organizational and project management skills. Confident, high energy, self-starter. Ability to build credibility and trust by understanding and addressing customer requirements. Accountable for decisions and commitments and works within the governance requirements of Veritas. Willingness to apply a flexible working schedule in support of customer requirements. Willingness to travel to customer and Veritas locations as required, 25%. At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS! Why Join Us? Working at Veritas At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation. If impact, innovation and a winning culture are important to you, consider a career at Veritas. We Embrace Diversity Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed. Veritas is an equal opportunity employer Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records. EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here to find out more. Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Elementary & Secondary Education

SALARY

$93k-131k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

05/31/2023

WEBSITE

redfordu.k12.mi.us

HEADQUARTERS

REDFORD, MI

SIZE

200 - 500

FOUNDED

1842

CEO

DR SARENA SHIVERS

REVENUE

$10M - $50M

INDUSTRY

Elementary & Secondary Education

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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