Description

TEAM LEADER - Intake

Baltimore, MD

Description

Veritas-HHS seeks a Team Leader to work at the office located in Baltimore, MD.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper

Core Values - integrity, innovation and creativity, quality of work, and customer service/teamwork.

About the Position:

The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.

Primary Responsibilities:

• Supervise a team of case managers, specialists and administrative staff
• Recruit, hire, and train replacement staff as needed
• Review staff work for accuracy, quality, and completeness (quality assurance)
• Analyze work and devise process improvements
• Evaluate performance, provide feedback, coach, and mentor team members
• Identify and address training needs and provide employee development opportunities
• Participates in identifying issues, generating alternatives, and implementing solutions
• Receive, evaluate, and resolve customer problems and complaints
• Other related duties as assigned

Requirements

Qualifications:

• Associate Degree or Paralegal Certification
• At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
• Two years of additional education may be substituted for equal amount of experience.
• Proven ability to manage, provide and direct work activities of self and others
• Knowledge of State child support policy and procedures and systems

Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Learn about Veritas HHS at www.veritas-hhs.com