Job Summary

As Veo’s VP of Operations, you will be responsible for the entire operations function of the business. You will lead a large, talented, and highly-distributed team to solve the most complex operations challenges in micromobility industry. Your goal is to achieve financials targets (revenue, and profitability), build world-class teams, and deliver the best possible experience to our riders. You will join the leadership team and work closely with the founders.

Reponsibilities:

● Own the operations functions of the business and report directly to the President & co-founder

● Responsible for delivering key financials targets and operations OKRs

○ Manage P&L across all markets

○ Identify problems, build plans and drive implementation to improve revenue

and profitability

○ Develop and own operations KPIs, including fleet uptime, labor productivity,

etc; make data-driven decisions to drive continuous improvement

● Build and lead teams:

○ Lead market operations (GMs, OMs, field teams), central operations (fleet health, efficiency, compliance, launch), business operations (vendors management, warehouses and vans, safety, procurement) teams

○ Set day-to-day priorities and ownership for the teams; hold the teams accountable for delivering the results

○ Own quarterly budget, plan resources, own the decisions of change management in the team

● Build fundamentals for scale:

○ Drive new initiatives and drive improvement in system & tools to make

operations as efficient as possible

○ Create structures and processes to ensure effective collaborations between

teams

○ Set clear strategy and direction for scale / remove bottlenecks

● Work closely with engineering, finance, HR, partnership, and supply chain team to deliver company objectives and key initiatives

● Travel frequently to local markets

● Develop close relationship with front-line workers

● Shape the strategy for Veo as a core member of Veo’s leadership team

Requirement:

● B.S/M.S in Management, Logistics, Engineering, or related field/MBA is a plus

● 15 years experience in operations management, business consulting or related

field in a fast-paced, operations focused environment

● Proven track record in managing large teams in complex environments

● Experience working in startups; know how to operate effectively with lean

resources, changing priorities, and ambiguity

● Ability to think strategically and also act practically

● An operational leader with a bias for execution who seeks to identify and drive

improvements at all levels

● Must be data-driven / make data-driven decisions, and know how to use data to tell

the good story

● Willingness to get hands dirty and travel up to 40% of the time

Benefits and Perks:

● Stock options

● Unlimited PTO

● Medical/dental/vision and 401k

● Opportunity to work in a fast-paced technology company