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Client Service Representative

Full Time | IT Outsourcing & Consulting 4 Months Ago

This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 10am to 6:30pm Mon-Thurs and 8:30am to 5pm on Friday. 

Client Service Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Client Service General Description:

  • Researching of caller transactions.
  • Processing caller requests.
  • Helping callers understand account information.
  • Providing issue resolution.
  • Responding to inbound caller inquiries,
  • Send educational material that are responsive to our callers' needs,
  • Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
  • Resolve creditor & or caller inquiries by making outbound calls.
  • Any other tasks as assigned by the Supervisor
  • Handle Customer Service issues for clients

Client Service - Minimum Requirements:

  • High School diploma
  • Strong people skills and be able to communicate effectively both orally and in written form
  • Knowledge and use of PC Systems and MS Office applications is a must
  • Competency in a service organization environment
  • Ability to work independently
  • Self-motivated, willingness to constantly improve
  • Attention to detail and be able to multi-task and prioritize work on a daily basis
  • Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
  • Spanish skills a plus

This position is full time and operates in a state of the art call center.

Benefits Include:

  • Guaranteed Weekends Off
  • Medical/Dental/Vision
  • Paid Time Off
  • 401k - with 50% match
  • Life & Disability
  • Paid Holidays
  • Paid Training

Keywords: Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, Customer Service, Client Services, Call Center Representative, 

WEBSITE

venturetechsolutions.com

HEADQUARTERS

PLANTATION, FL

SIZE

25 - 50

FOUNDED

2007

CEO

HOWARD DVORKIN

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Client Service Representative include Customer Service, Call center, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

02/07/2022: Monterey, CA

Promoting and maintain positive customer relations utilizing service excellence techniques.

02/20/2022: Richmond, VA

Client service representatives are responsible for taking care of users who have a hard time with some business element.

02/21/2022: Akron, OH

Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

12/22/2021: Altus, OK

Have an understanding and reception to clients' needs and give proactive customer support.

01/29/2022: Huntington, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

01/10/2022: Long Beach, CA

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

12/28/2021: Anderson, IN

Should have a proven customer support experience or experience as a client service representative.

01/05/2022: Ann Arbor, MI

Learn to resolve problems and prevent client dissatisfaction.

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One year related experience required with customer service preferred.

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Step 3: View the best colleges and universities for Client Service Representative.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College
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