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Customer Experience Manager

Venture Solar Stamford, CT
Full Time | Specialty Trade in Construction 3 Months Ago

Our Opportunity

Venture Solar is looking for a Senior Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. 

Responsibilities:

  • Update customers on the status of their solar project
  • Keep customer files up to date and organized with detailed notes and information
  • Monitor the timeline of projects after installation and communicate with operations on pending or late tasks
  • Proactively checking on customers to ensure their questions and concerns are answered
  • Calling customers at different stages of their solar installation project.
  • Making touch point calls after customers have been installed to discuss their experience and get referrals and reviews.
  • Handling complex cases and assisting the team with and speaking to escalated customers. 

Customer Experience Tasks:

  • Welcome Call
  • Referral Generation
  • Review Generation
  • Customer Surveys
  • Production Check-In
  • Referral Program Management

Technical Type Issues:

  • System Activation
  • Enphase API
  • Monitoring Troubleshooting
  • Field Problems
  • Escalated Problems / Roof Leaks
  • Case Managers - Escalated Issues

Qualifications:

  • Highschool Degree (BA/BS Undergraduate degree preferred)
  • Strong computer skills, Strong communication skills & phone experience
  • Knowledge of Salesforce or other CRM experience preferred
  • Experience in solar is a plus
  • Organizational skills
  • Detail-oriented
  • Customer Service Experience 

Benefits:

  • Competitive compensation and bonus opportunities
  • Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance Program
  • Company 401k with Company match after 1 year
  • Employee Bonus for Referrals

Job Type:

  • Full time

Compensation: 

  • $50,000

.

#VS1

WEBSITE

venturesolar.com

HEADQUARTERS

HICKSVILLE, NY

SIZE

50 - 100

FOUNDED

2015

CEO

ALEXANDER YACKERY

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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About Venture Solar

Venture Solar is a solar panel installation company serving the Northeast. We help homeowners and businesses lower their electric bills by making the switch to clean, affordable solar energy.

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The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Manager job description and responsibilities

Begins with understanding each customer and their specific need.

01/05/2022: Muskegon, MI

Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.

02/23/2022: Lima, OH

They supervise the customer experience and service teams, direct and monitor their activities and train their members.

01/19/2022: Pensacola, FL

They're also responsible for leading both the customer service and the customer experience teams.

02/21/2022: Charleston, SC

Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.

02/11/2022: Roanoke, VA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Manager jobs

They work alongside upper management to promote retention of customers and overall positive experience with the brand.

12/23/2021: Idaho Falls, ID

Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.

01/20/2022: Passaic, NJ

Measure and analyse customer feedback.

02/11/2022: Bradenton, FL

Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.

12/21/2021: Alexandria, LA

Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

03/03/2022: Newark, NJ

Step 3: View the best colleges and universities for Customer Experience Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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