11 Customer Experience Associate Jobs in Stamford, CT
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Venture Solar is Hiring a Customer Experience Associate Near Stamford, CT
Customer Experience Associate
Our OpportunityVenture Solar is looking for a Customer Experience Associate (CEA) to join our fast-growing team. The CEA will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience representatives that are self-motivated, positive, and organized. This role will entail keeping customers updated through the process before their solar installation and following up with them to ensure their experience surpasses expectations. Must be organized, have good time management skills and experience in customer service.
What You'll Do
- Update customers on the status of their solar project
- Keep customer files up to date and organized with detailed notes and information
- Monitor the timeline of projects after installation and communicate with operations on pending or late tasks
- Proactively checking on customers to ensure their questions and concerns are answered
- Calling customers at different stages of their solar installation project.
- Making touch point calls after customers have been installed to discuss their experience and get referrals and reviews.
Customer Experience Tasks:
- Welcome Call
- Referral Generation
- Review Generation
- Customer Surveys
- Production Check-In
- Referral Program Management
Technical Type Issues:
- System Activation
- Enphase API
- Monitoring Troubleshooting
- Field Problems
- Escalated Problems / Roof Leaks
- Case Managers - Escalated Issues
What You'll Need
- Highschool Degree (BA/BS Undergraduate degree preferred)
- Strong computer skills Strong communication skills & phone experience
- Knowledge of Salesforce or other CRM experience preferred.
- Student mentality
- Quick learner
- Experience in solar is a plus
- Organizational skills
- Detail-oriented
- Experience with Salesforce is a plus
- Customer Service Experience
Benefits:
- Work with industry leaders at a time of unprecedented growth!
- Competitive compensation and bonus opportunities
- Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance Program
- Company 401k with Company match after 1 year
- Employee Bonus for Referrals
Job Type:
Full time
Pay: $20/Hourly
#VS2
Job Summary
Full Time
Specialty Trade in Construction
$16-20 (estimate)
06/24/2022
01/14/2024
venturesolar.com
HICKSVILLE, NY
50 - 100
2015
ALEXANDER YACKERY
$10M - $50M
Specialty Trade in Construction
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About Venture Solar
Venture Solar is a solar panel installation company serving the Northeast. We help homeowners and businesses lower their electric bills by making the switch to clean, affordable solar energy.
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
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