Overview

Job Summary: 

• The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

Responsibilities

Essential Functions and Tasks: 

• General personal computer and software set up

• Troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required

• Support, implement, and maintain policies, procedures, and associated maintenance plans for IT management

• Perform basic server/network maintenance and troubleshooting, including maintaining our backup tape library

• Communicate regular written and in-person updates with the organization’s executives, decision-makers, department heads, and end users regarding pertinent infrastructure activities

• Training as needed for staff as well as Ventra Health clients on IT related issues

• Performs special projects and other duties as assigned 

Qualifications

Education and Experience Qualifications: 

• High School Diploma or GED required 

• Bachelor’s degree in Computer Science and/or equivalent experience in related field preferred

• At least three (3) years of experience in Desktop Support 

Knowledge, Skills, and Abilities: 

• Knowledge of computer hardware 

• Knowledge of Windows Operating Systems 

• Knowledge of Networking fundamentals

• Knowledge of Security fundamentals

• Hands-on experience in troubleshooting hardware

• Knowledge of current protocols and standards, including TCP/IP, FTP, Secure FTP, HTTP, HTTPS

• Ability to make sound and logical judgments

• Strong interpersonal, written, and oral communication skills

• Able to conduct research into issues and products as required

• Ability to present ideas in a user-friendly language

• Highly self-motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

• Ability to communicate with diverse personalities in a tactful, mature, and professional manner 

Base Compensation:

• Base Compensation for this position: $19.00 - $24.00 per hour

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons 

• This position is also eligible for discretionary performance bonuses in accordance with company policies