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Velocity Vehicle Group
Flagstaff, AZ | Full Time
$20-22 (estimate)
1 Month Ago
Glory Global Solutions
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Service Advisor - Flagstaff, AZ
$20-22 (estimate)
Full Time 1 Month Ago
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Velocity Vehicle Group is Hiring a Service Advisor - Flagstaff, AZ Near Flagstaff, AZ

Who We Are:Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership. What’s in it for You:VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy going family-like business as well as competitive pay.What You'll Do:The Service Advisor greets customers and communicates daily with customers on status of trucks. The Service Adviser also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles, writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs. This is an entry-level job with a lot of opportunity for growth and development. REQUIRED QUALIFICATIONSExperience in trucking industry preferred. Proven technical expertise Knowledge of trucks and parts Excellent customer service communication, problem-solving, organizational and management skills Able to work in fast-paced environment Work well with internal and external customers PRINCIPAL RESPONSIBILITIESCustomer Service DutiesGreets customers upon arriving in maintenance area Ascertains vehicle problems and services by listening to customer’s description of symptoms Conducts inspections Proactively checks for recalls Submits documentation for warranty repair orders Retrieves mileage and vin numbers from vehicle, checks vehicle maintenance records, examines service schedules Maintains customer rapport by providing explanation of estimates and daily updates Establishes good customer relations by providing estimates and timelines Administrative duties on per-need basis Repair Order Duties Verifies warranty and service contract coverage by examining records and papers Explains provisions and exclusions Prepares repair orders (RO) by describing symptoms, problems and causes discovered a well as repairs and service required, obtains approval signatures Enters RO into service database system and sends to Estimator and Dispatcher Monitors repair work to ensure vehicle will be ready when promised Prints warranty and repair orders, issues sublet purchase order numbers Compensation:$20-$22/hr depending on experience and qualifications Plus Commission Full Time position Benefits Velocity Vehicle Group Offers:Fantastic Culture in an easy-going family-like business401k matchHealth, Dental & Vision Insurance HAS & FSAEmployer paid Life InsurancePTOSick LeaveCompany perks such as employee discounts, company events and training programsPhysical Requirements:Must be able to lift up to 50 pounds at timesMust be able to pass post offer drug test, and physical This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position,and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

SALARY

$20-22 (estimate)

POST DATE

02/08/2023

EXPIRATION DATE

12/28/2023

WEBSITE

velocityvehiclegroup.com

HEADQUARTERS

Whittier, CA

SIZE

100 - 200

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