268 Associate Customer Success Manager Jobs in United States

Vectra
Austin, TX | Full Time
3 Months Ago
Lever
Vancouver, WA | Full Time
$119k-157k (estimate)
2 Days Ago
Sportsrecruits
New York, NY | Full Time
$165k-211k (estimate)
3 Weeks Ago
Shipfusion
Carol Stream, IL | Full Time
$130k-168k (estimate)
3 Weeks Ago
Kryterion Limited
Phoenix, AZ | Full Time
$95k-123k (estimate)
6 Months Ago
Burt Intelligence
New York, NY | Full Time
2 Months Ago
Museum Anywhere
Sterling, VA | Full Time
$40k-50k (estimate)
3 Days Ago
Wk
Chicago, IL | Full Time
$58k-76k (estimate)
5 Days Ago
Lhh Corporation
Washington, DC | Temporary
$39k-48k (estimate)
1 Week Ago
Design Holdings, Inc.
Muscatine, IA | Full Time
$35k-44k (estimate)
2 Weeks Ago
Net At Work, Inc.
Raleigh, NC | Full Time
$70k-95k (estimate)
2 Weeks Ago
Plannernet
Burlington, NJ | Full Time
$78k-100k (estimate)
3 Weeks Ago
Figure
Charlotte, NC | Full Time
$79k-102k (estimate)
3 Weeks Ago
Figure
Charlotte, NC | Full Time
$79k-102k (estimate)
3 Weeks Ago
Reviver (Kusin & Kusin Ltd.)
Granite Bay, CA | Full Time
$74k-95k (estimate)
2 Months Ago
Turo
Sydney, FL | Full Time
2 Months Ago
Axon
Scottsdale, AZ | Full Time
3 Months Ago
Rocketpower
Fairfield, CA | Full Time
$80k-103k (estimate)
5 Months Ago
The Promise Llc
Fairfield, CA | Temporary
$43k-53k (estimate)
5 Months Ago
Impel Limited
Syracuse, NY | Full Time
$69k-90k (estimate)
9 Months Ago
The Performance Group
Phoenix, AZ | Full Time
$86k-120k (estimate)
1 Day Ago
Relyance Ai
San Mateo, CA | Full Time
$107k-145k (estimate)
1 Day Ago
Everymundo
Miami, FL | Full Time
$82k-111k (estimate)
1 Day Ago
Appdetex
Boise, ID | Full Time
$80k-107k (estimate)
1 Day Ago
Carta
San Francisco, CA | Full Time
2 Days Ago
Cerebral Staffing, Llc
Urbandale, IA | Full Time
$83k-112k (estimate)
2 Days Ago

Associate Customer Success Manager

Vectra Austin, TX
Full Time 3 Months Ago

Associate Customer Success Manager   

Overview 

We are looking for a technically savvy Associate Customer Success Manager (ACSM) who possesses a strong drive for results. Duties for the ACSM will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new technology, and be able to communicate clearly and effectively. The ideal candidate should engage with customers, maximize value, and create strategies to grow our customer base. 

Responsibilities 

  • Manage client portfolios for a specific region/sector 
  • Establish and nurture customer relationships encompassing technical and management level audience 
  • Manage the onboarding process, drive product adoption while improving health score 
  • Consistently execute recurring cadences (e.g., customer check-ins, monthly reports, health checks and QBRs)  
  • Conduct product demos 
  • Forecast and manage contract renewals
  • Identify and work with the Sales team to close expansion opportunities
  • Identify and assess customer issues/risks; build and execute get-well plans
  • Proactively monitor customer health and drive high levels of customer satisfaction
  • Track and monitor support ticket activity and mediate between the customer and Vectra 

Requirements 

  • Cyber Security or Computer Science degree 
  • 2 years of work experience in a relevant technical customer-facing role and/or working with broad cross-functional teams 
  • Excellent communication and interpersonal skills 
  • Must be comfortable presenting and explaining technology to both technical and non-technical audience 
  • Highly organized, able to multi-task, self-driven and proactive nature
  • Customer first attitude with a passion for service
  • Demonstrable project management and leadership qualities 

Pluses 

  • Internship experience as a CSM for a cyber security vendor 
  • CCSM or equivalent certification/training 
  • Experience using CSM tools such as Totango, Gainsight, etc. 
  • Strong understanding of network security technologies and concepts (firewalls, IDS/IPS, vulnerability management, penetration testing, etc.) 

WEBSITE

vectra.ai

HEADQUARTERS

SAN JOSE, CA

SIZE

3,000 - 7,500

FOUNDED

2011

TYPE

Private

CEO

JOSEPH COOK II

REVENUE

$10M - $50M

Related Companies
About Vectra

Vectra is a California-based AI platform that offers cloud security, ransomware detection, threat hunting and related solutions for sectors such as healthcare and education.

Show more

Vectra
Remote | Full Time
$111k-152k (estimate)
3 Months Ago

The job skills required for Associate Customer Success Manager include Leadership, customer relationship, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Success Manager. Select any job title you are interested in and start to search job requirements.

Leadership

View Jobs

customer relationship

View Jobs

Customer Satisfaction

View Jobs
For the skill of  Leadership
Jw Marriott Houston Downtown
Full Time
$31k-40k (estimate)
1 Day Ago
For the skill of  customer relationship
Surface Experts Of North Fort Worth
Full Time
$86k-117k (estimate)
1 Day Ago
For the skill of  Customer Satisfaction
The Grounds Guys Of Grapevine
Full Time
$33k-46k (estimate)
1 Day Ago
Show more

The following is the career advancement route for Associate Customer Success Manager positions, which can be used as a reference in future career path planning. As an Associate Customer Success Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Success Manager. You can explore the career advancement for an Associate Customer Success Manager below and select your interested title to get hiring information.

Sportsrecruits
Remote | Full Time
$165k-211k (estimate)
3 Weeks Ago
Contentsquare
Full Time
$106k-142k (estimate)
3 Days Ago