72 Technical Support Specialist Jobs in Minneapolis, MN
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Varsity Tutors is Hiring a Remote Technical Support Specialist
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.
We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best work. If you love learning, technology, and making a true impact, you’re going to love working here!
- Have at least 2 years of college/university level classes in Business, Computer Science or related field OR have at least three years in a customer service or technical support role
- Be able to explain technical things to people who may not be very technical
- Have great customer service skills and a genuine desire to help
- Know something about any or all of the following: Windows 8 or higher, MacOS El Capitan or higher, internet browsers, internet connectivity, iOS, and Android. Linux experience is a plus!
- Comfortable providing support through a variety of media including video chat, phone, email and text-based chat.
- Be able to do their best work independently and within established guidelines and procedures
- Learn quickly, think on their feet and adapt to changing workloads and priorities
- Establish good working relationships with other employees at all levels
- Be available to work an assigned schedule that includes one weekend shift, evenings, holidays and some overtime.
- Be on time and have an excellent attendance record
- Be able to handle confidential (and sometimes sensitive) information with discretion and maturity
- Provides amazing customer service while resolving a variety of technical issues related to our platform, mobile apps and internal tools
- Records detailed notes about every issue they handle
- Points clients, tutors and students in the right direction for those questions and requests best answered by another team
- Reports bugs and other programming related issues to the development team
- Answers some non-technical policy related questions or can direct the inquiry to the right team for resolution
- May serve as an escalation point if a senior representative, team lead or manager is not available
- Isn’t afraid to engage senior reps or managers when the request pattern points to bigger issues or if an issue isn’t getting the attention it deserves
- Has great ideas to share to the benefit of the team as well as clients, tutors, students and fellow employees
- Applies skills and job knowledge
- Adapts procedures to meet specialized needs
- Starting annual compensation of $40,000
- Healthcare Plans (Medical, Dental, Vision, Life)
- 401k Company Matching Plan
- Nerdy Inc. equity grants
- PTO, Paid Holidays, Floating Holiday (for your birthday!)
- VTO (“volunteer time off” to do community service/charity work)
- 52 hours of Free Learning Sessions per year for you or immediate family members
- Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
Job Summary
Full Time
Education & Training Services
09/11/2022
09/27/2022
varsitytutors.com
SAINT LOUIS, MO
200 - 500
2007
Private
CHUCK COHN
$200M - $500M
Education & Training Services
Related Companies
About Varsity Tutors
Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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