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Customer Success Manager

Winter Haven, FL | Full Time
11 Days Ago

Job Description

Varsity Tutors for Schools is searching for a Customer Success Manager to join our team! The Customer Success Manager will be a trusted advisor for key stakeholders, managing district's desired learning outcomes enabling durable and robust adoption of the Varsity Tutors product. This is a contract position lasting 3 to 6 months.

The individual in this role needs to exhibit a high level of professionalism and have the ability to build strong relationships with internal and external partners. This CSM will work in schools daily, engaging directly with teachers to help them use the product effectively in their classrooms. This position will also deliver Professional Development and training, hold teacher round table and feedback sessions, and collaborate with the District Level CSM to ensure that we are meeting the overall needs of the customer. 

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.

Qualifications:

  • Bachelor level degree required
  • 3 years of experience working in a training, organizational development, or learning and coaching role preferably in the K-12 Education setting 
  • Proficiency in Google suite, web-based presentation tools & video conference tools
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Strong customer relations skills and high emotional intelligence
  • Spanish speaking a plus, but not required

Responsibilities:

Onboarding & Implementation

  • Successfully trains, onboards, and supports assigned schools and school districts ensuring full adoption of and long-term success with our services
  • Actively monitors usage and training progress for assigned schools and users.
  • Works closely with the implementation team and customer staff to ensure onboarding and implementation goals are met.
  • Contract position (lasting 3 to 6 months)

Customer Service & Support

  • Provides ongoing coaching and instruction for VT4S services. Supports schools, teachers, students and families in responding to their unique needs.
  • Actively monitors usage trends and direct feedback to create a prioritized schedule for school visits and providing targeted support. 
  • Proactively engages with customer staff through direct school site presence, phone, email, video call and/or targeted campaigns to drive adoption and utilization
  • Gathers customer user feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offering to meet emerging needs and remove friction points
  • Professionally represent Varsity Tutors at school and community events through participation and/or presentation of our services. 
  • Achieves key success metrics including adoption and engagement goals

Work Location and Travel

  • Primary work location is at school or district sites in and area the Lakeland, FL territory in order to easily directly support teachers, administrators, and students (80%)  

Varsity Tutors Leadership Principles

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot 

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)

Company Overview

  • Website varsitytutors.com
  • Headquarters SAINT LOUIS, MO
  • Size 3,000 - 7,500
  • Founded 2007
  • Type Private
  • CEO CHUCK COHN
  • Revenue $200M - $500M
  • Industry Edu., Gov't. & Nonprofit
  • About varsity tutors
  • Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.

Skills for Customer Success Manager

The job skills required for Customer Success Manager include Customer Service, Customer Success, Leadership, Coaching, Problem Solving,and Onboarding etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Success Manager

The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

How to Become a Customer Success Manager

If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1 Understand the job description and responsibilities of a Customer Success Manager

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Step 2 Knowing the best tips for becoming a Customer Success Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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