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Varsity Tutors
Bartow, FL | Full Time
$73k-92k (estimate)
5 Months Ago
Polk County Public Schools
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Customer Success Manager (Contract)
Varsity Tutors Bartow, FL
$73k-92k (estimate)
Full Time | Education & Training Services 5 Months Ago
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Varsity Tutors is Hiring a Customer Success Manager (Contract) Near Bartow, FL

Position Overview:

Varsity Tutors for Schools is searching for a full-time, consultant-based Customer Success Manager (contractor) to help us revolutionize how students learn! This Customer Success Manager (CSM) will be a trusted advisor for key stakeholders, managing the district's desired learning outcomes and enabling durable and robust adoption of the Varsity Tutors product.

The individual in this role needs to exhibit a high level of professionalism and have the ability to build strong relationships with internal and external partners. This CSM will work in schools daily, engaging directly with teachers to help them use the Varsity Tutors product effectively in their classrooms. This position will also deliver professional development and training, hold teacher round table and feedback sessions, and collaborate with the district-level CSM to ensure that we are meeting the overall needs of the customer. 

Note: This is a contract position lasting 3-6 months with the potential for permanent employment based on performance and business needs.

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.

Qualifications:

  • Must be based in the Lakeland, Florida, area.

  • Bachelor-level degree required.

  • 3 years of experience working in a training, organizational development, or learning and coaching role, preferably in the K-12 education setting.

  • Proficiency in Google Workspace, web-based presentation tools, and video conference tools.

  • Excellent verbal and written communication skills.

  • Strong analytical and problem-solving skills.

  • Strong customer relations skills and high emotional intelligence.

  • Spanish speaking is a plus, but not required.

Responsibilities:

Work Location and Travel:

  • Primary work location is at school or district sites in and around the Lakeland, Florida, territory in order to easily directly support teachers, administrators, and students (80% travel).

Onboarding and Implementation:

  • Successfully trains, onboards, and supports assigned schools and school districts, ensuring full adoption of and long-term success with our services.

  • Actively monitors usage and training progress for assigned schools and users.

  • Works closely with the implementation team and customer staff to ensure onboarding and implementation goals are met.

Customer Service and Support:

  • Provides ongoing coaching and instruction for VT4S services and supports schools, teachers, students and families in responding to their unique needs.

  • Actively monitors usage trends and direct feedback to create a prioritized schedule for school visits and providing targeted support.

  • Proactively engages with customer staff through direct school site presence, phone, email, video call, and/or targeted campaigns to drive adoption and utilization.

  • Gathers customer user feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offerings to meet emerging needs and remove friction points.

  • Professionally represent Varsity Tutors at school and community events through participation and/or presentation of our services.

  • Achieves key success metrics, including adoption and engagement goals.

Varsity Tutors Leadership Principles:

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment or for contracting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Education & Training Services

SALARY

$73k-92k (estimate)

POST DATE

10/28/2022

EXPIRATION DATE

01/07/2023

WEBSITE

varsitytutors.com

HEADQUARTERS

SAINT LOUIS, MO

SIZE

200 - 500

FOUNDED

2007

TYPE

Private

CEO

CHUCK COHN

REVENUE

$200M - $500M

INDUSTRY

Education & Training Services

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Take time to understand what each customer needs and help customers take the shortest route possible.

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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Customer success managers are both salespeople and support professionals.

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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

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A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

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Customer Success Managers must be strong, natural advocates.

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Step 3: View the best colleges and universities for Customer Success Manager.

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