Position Description

The Varnish Lane Shift Leader position is one of the in-shop leadership roles. This individual leads the client experience, upholds Varnish Lane standards, and supervises shift operations

AREAS OF RESPONSIBILITY

• Lead client experience from check-in to check out, ensuring Varnish Lane standards are met.
• Lead shop experience: assign clients to stylists, and uphold the operational rotation of the floor. Execute breaks and proper clocking in and out procedures.
• Supervises shop staff on any given shift assigned.
• Regularly check retail and back bar supplies. Inform manager when running low on inventory items. Will assist with stocking product tools and supplies. May support inventory needs as directed by the Shop Manager.
• Consistently maintains a polished wall and full inventory on the wall.
• Ensures that all company procedures, policies, and federal, state, and local regulations are followed.
• Implements problem-solving strategies and informs the manager of any serious issues; Also communicates with Regional Director and execs when needed.
• Immediately communicates any client-related complaints or issues.
• If licensed, may perform responsibilities as a stylist as necessary.
• Maintains awareness around promotions, marketing collateral, and visual merchandising.
• May assist Shop Manager with administrative tasks and reporting or any other duties as assigned.

ESSENTIAL POSITION FUNCTIONS

• Uphold Varnish Lane client experience and nail quality standards
• Is comfortable delegating routine and essential tasks.
• Manage the books and rotation of the floor
• Support enforcing State Cosmetology State Board standards and local health department standards in the shop
• Maintain a safe environment for the team and customers
• Productive working in a fast-paced, noisy environment.

PHYSICAL DEMANDS

• Standing and walking for up to 8 hours
• Lifting up to 15 pounds
• Ability to use hands, wrists, and arms to do nails