WHO WE ARE

Passionate about People, Place, and Performance, Vantage Airport Group is a privately owned, industry-leading investor, developer, and manager of transportation centers around the world, with 27 years of experience across 31 airports, one rail station, and a proven track record of performance excellence. Since 1994, Vantage has been making airports more efficient, profitable, sustainable, and connected to the communities they serve.

Vantage’s current network is composed of 12 airports and one rail station, in locations ranging from large capital cities and tourist destinations to smaller destinations in the U.S., Canada, the Caribbean, and Europe. These include the $5.1B redevelopment of LaGuardia’s Terminal B in New York, and Chicago’s Midway International Airport, where Vantage created an innovative partnership to transform and manage the airport’s concession program.

At Kansas City International Airport, we are part of Kansas City Airport Partners , the company formed to develop the airport’s concession program and provide management. As managing partner, the onsite Vantage team provides oversight and management for the day-to-day operation and overall development.

We are looking for a self-motivated and results-driven Commercial Manager to support the management of the new concessions program including the project’s day-to-day business activities within the newly constructed terminal. This is an exciting opportunity to contribute to Vantage’s ongoing success and be involved in a new innovative business model.

THE ROLE

Reporting to the General Manager and working closely with the entire commercial team, the Commercial Manager provides operational support to the concession program at Kansas City International Airport.

This position is based in Kansas City, MO. The successful candidate will be comfortable working independently and proactively to provide project management as required.

Key Responsibilities Include:

• Establish and maintain excellent relationships with key partners, their local teams, corporate staff, and senior executives.
• Establish, manage and maintain excellent relationships with external representatives and stakeholders including Kansas City Aviation Department (the client), vendors, concession partners, adjacent businesses, local regulatory agencies/departments, and local community groups.

Activities

• Maintain a strong working relationship with all concession partners
• Provide input to the yearly budget as it relates to the concession operations
• In partnership with the General Manager and Finance Department, develop common area maintenance budgets and ensure subtenants are correctly billed
• Develop and maintain Standard Operating Procedures for all concession partners and staff
• Observe and evaluate concession partner operations to ensure compliance with Lease requirements, Standard Operating Procedures, and work constructively with concession partners to resolve issues as they arise
• Assist in the preparation, procurement, and/or administration of contracts needed to promote efficient operations of the concessions business
• Develop and manage a customer experience program that may include mystery shops, passenger engagement surveys, employee incentives, and employee training to ensure the highest level of customer service to passengers.
• Prepare monthly, quarterly, and annual operations reports as needed to partners, the client, and executives
• Review and understand concession operator sales and key performance indicators to ensure revenue generation is maximized and any issues are reported quickly
• Act as the liaison between key stakeholders for the safe and efficient operation of the program
• Ensure regular reporting and coordination with the General Manager
• Ad hoc projects as assigned

ABOUT YOU

You have at least three years’ experience in a food & beverage, retail, or multi-unit management environment, with a demonstrated ability to lead the management and operation of a food & beverage or retail business. Ideally, you have previous experience in the development and implementation of concession programs or management of multi-unit operations. Strong project management experience is a requirement. Your professional experience is supplemented by a relevant degree from an accredited university. You are a collaborative team player who also enjoys working independently and are comfortable working with a diverse set of stakeholders. Additionally, you have:

• A preference for working with an entrepreneurial, fast-paced team
• Demonstrated business acumen coupled with strategic, analytical and creative skills
• An ability to manage multiple projects, while staying on budget and delivering on time without compromising quality
• Strong verbal and written communication skills, and,
• A passion for learning

You are an independent self-starter, calm under pressure, and you are motivated to apply your practical experience, technical expertise, and innovative ideas to the success of our concession program at Kansas City International Airport.

WHAT WE OFFER

In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey.

TO APPLY

Please visit our Careers page at (https://www.vantageairportgroup.com/careers/) and follow the prompts to apply with your cover letter and résumé.

All qualified candidates who are legally entitled to work in the US will be considered.

At Vantage Airport Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

For more information about Vantage Airport Group, please visit: www.vantageairportgroup.com