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JOB SUMMARY:
Serves as the central access point for referring providers and assists in meeting key service and financial pillar goals. Utilizes appropriate protocols and resources, critical thinking, and decision-making skills to navigate the patient through service lines to receive care for referred services. Captures patient level demographics, insurance eligibility, and registration details and authorizations prior to service completion. Tests and refines new technology and workflows within PAS to ensure strategic alignment across service lines and in support of the organization’s goals. Supports all aspects of patient coordination and barrier identification to support continuous growth in new patient external referrals and creating a competitive market for our patients and providers.
KEY RESPONSIBILITIES:
TECHNICAL CAPABILITIES:
CALL CENTER TELEPHONE ETIQUETTE (ADVANCED):- Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols. Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.
CUSTOMER SERVICE (ADVANCED):- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (ADVANCED):- The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
PATIENT SATISFACTION (ADVANCED):- Participates in patient satisfaction related process improvement activities as well as providing high quality contact experience for the patient with every call. This position also has direct effect on ease of scheduling appointment and ease of getting clinic on the phone.
CORE ACCOUNTABILITIES:
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (S3):
DELIVERING EXCELLENT SERVICES (S3):
ENSURING HIGH QUALITY (S3):
MANAGING RESOURCES EFFECTIVELY (S3):
FOSTERING INNOVATION (S3):
Bachelor's Degree (or equivalent experience) and 3 years relevant experience
Licensure, Certification, and/or Registration (LCR):
Full Time
Hospital
$38k-47k (estimate)
05/25/2023
10/08/2023
vanderbilthealth.com
NASHVILLE, TN
15,000 - 50,000
1874
Private
JEFF BALSER
$3B - $5B
Hospital
Vanderbilt is a hybrid application that allows users to search and book appointments for doctors.
The job skills required for Referral Coordinator - (Full-Time Remote) include Prior Authorization, Coordination, Problem Solving, Communicates Effectively, Patient Care, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Referral Coordinator - (Full-Time Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Referral Coordinator - (Full-Time Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Referral Coordinator - (Full-Time Remote) positions, which can be used as a reference in future career path planning. As a Referral Coordinator - (Full-Time Remote), it can be promoted into senior positions as an Admitting Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Referral Coordinator - (Full-Time Remote). You can explore the career advancement for a Referral Coordinator - (Full-Time Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Referral Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Referral Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Referral Coordinator job description and responsibilities
Performs data collection and data entry, following through and documenting the interaction.
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Make patient referrals and assist with medical services.
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Provides referral and authorization services to the benefit of the patient's medical necessities as directed by a physician (s).
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Ensures patients have been cleared for specialty service office visits.
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Referral coordinators set appointments and process transfers to ensure timely transmission and start of services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Referral Coordinator jobs
Ability to work independently and be self-directed and flexible.
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Effective telephone skills.
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Ability to work at a high-volume level of accuracy.
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Strong level of confidentiality due to the sensitivity of materials and information handled
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Must be able to make suggestions on workflow or system efficiency and effectiveness.
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Step 3: View the best colleges and universities for Referral Coordinator.