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Customer Service Advisor
Valvoline COTTONWOOD, AZ
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$32k-40k (estimate)
Full Time | Consumer Services 11 Months Ago
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Valvoline is Hiring a Customer Service Advisor Near COTTONWOOD, AZ

Geared for the Driven 

At Hartley Enterprises LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs. 

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do 

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

  • Deliver a positive first impression to each guest with a warm, friendly greeting 
  • Present oil change options and additional services based on manufacturer recommendations 
  • Build trust and win repeat, loyal customers 
  • Evaluate customers' needs, working quickly and efficiently 
  • Provide hands-on assistance under the hood as needed 
  • Master products, services, and company knowledge 

How you’ll succeed 

  • Have effective interpersonal, oral communication skills 
  • You enjoy interacting with people face-to-face 
  • You are friendly and ready to work as part of a customer-focused team 
  • Have an eagerness to learn and grow
  • You can occasionally lift up to 50 pounds 
  • Have full mobility and the ability to work with your hands above your head 
  • Can stand for extended periods of time and climb stairs 

Benefits include: 

  • Competitive pay & flexible work schedule 
  • On-the-job training 
  • Paid bi-weekly 
  • Company provided uniforms and tools 
  • We promote from within - a commitment we are passionate about 
  • No late evenings 
  • Paid time off

Hartley Enterprises LLC is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact the Service Center Manager for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$32k-40k (estimate)

POST DATE

05/29/2023

EXPIRATION DATE

12/04/2023

WEBSITE

valvoline.com

HEADQUARTERS

LEXINGTON, KY

SIZE

7,500 - 15,000

FOUNDED

1866

TYPE

Public

CEO

SAMUEL J MITCHELL JR

REVENUE

$1B - $3B

INDUSTRY

Consumer Services

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About Valvoline

Valvoline manufactures and distributes lubricants for automotive, commercial, and industrial sectors.

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The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advisor job description and responsibilities

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Listened attentively to customers needs to ensure a positive customer experience.

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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.

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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.

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Customer complaints are often assigned case numbers that are used to track the progress of each case.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advisor jobs

Provide customers with solid solutions that meet their needs.

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Provide technical support to clients; troubleshoot systems.

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Promote service retention while reducing cancellations.

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Stop Complaining About Missed Calls.

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Confident with the ability to communicate to customers, colleagues, and staff at all levels.

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Step 3: View the best colleges and universities for Customer Service Advisor.

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