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1 Client Services Representative | $15.00 - $16.00 an hour! Job in Franklin, OH

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Valued Relationships, Inc.
Franklin, OH | Full Time
$37k-47k (estimate)
4 Months Ago
Client Services Representative | $15.00 - $16.00 an hour!
$37k-47k (estimate)
Full Time 4 Months Ago
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Valued Relationships, Inc. is Hiring a Client Services Representative | $15.00 - $16.00 an hour! Near Franklin, OH

Overview

Our client services representatives are part of the Operations Department and are responsible for daily interaction via phone, mail, email, or personally with VRI customers (internal/external) and VRI team members. Client services representatives handle inbound phone calls, emails, and either route communications to other teams responsible for that work or respond to client and related services themselves. The client services rep also manages H2H (our helpdesk) tickets, other reports, and the required action those tickets and reports specify. Client services representatives work to maintain accurate and complete client and company records, ensure a positive working relationship with all parties, and provide excellent customer service.

Schedules: 

Monday - Friday 8:30am - 4:00pm 

Monday – Friday 11:30am – 8pm

Responsibilities

  • Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies
  • Complete assigned tickets, work from reports and other assignments regarding client records
  • Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints
  • Record details of calls, communications, and messages in the client management software
  • Maintain access to, and security of, highly sensitive materials
  • Refer customer complaints to appropriate people
  • Maintain project productivity and quality goals
  • Contact clients and agencies to obtain new or corrected client information
  • Save copies of documents and communication in Intact, our document management system
  • Utilize reports and act on information in reports in order to resolve issues, improve data quality or advance the work of the Operations and RCM teams
  • Communicate with other VRI employees and teams by email, phone, and internal system notes and messages
  • Comply with requirements to protect client data and use client data only for the purpose of managing the client’s account with VRI and associated claims
  • Comply with VRI, Operations and Client Services team policies, procedures, guides, job aids, reference materials, memos, notes, videos, and other training as provided
  • Meet individual, team and department goals for productivity and quality
  • Process tickets and work in the ticketing system,
  • Evaluate the type of work required when processing tickets
  • Evaluate the team that should complete the work for a required ticket
  • Recategorize tickets so the appropriate team can act on those tickets
  • Other duties as assigned

Qualifications

  • Required: high school diploma or GED
  • 2 years of related professional experience preferred
  • Ability to work flexible hours and overtime when needed
  • Self-motivation and the ability to work independently as well as with teams
  • Comfortable using computers and saving electronic files
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Experience using Microsoft Outlook and Teams preferred
  • Excellent oral and written communication skills
  • Able to manage time to complete tasks within the expected timeframe
  • Team player with positive attitude
  • Ability to multi-task
  • Excellent customer service skills
  • Attention to detail

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

11/19/2022

EXPIRATION DATE

12/25/2022

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Valued Relationships, Inc.
Full Time
$170k-224k (estimate)
5 Months Ago

The following is the career advancement route for Client Services Representative | $15.00 - $16.00 an hour! positions, which can be used as a reference in future career path planning. As a Client Services Representative | $15.00 - $16.00 an hour!, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative | $15.00 - $16.00 an hour!. You can explore the career advancement for a Client Services Representative | $15.00 - $16.00 an hour! below and select your interested title to get hiring information.

If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Representative job description and responsibilities

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Planning and making a schedule for the monthly meetings with the clients.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Representative jobs

A Client Services Representative needs to be familiar with every part of a site.

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Review the job description for a Client Services Representative.

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Step 3: View the best colleges and universities for Client Services Representative.

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