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About us
Valley Transit is a non-profit with the mission to provide accessible, sustainable, reliable, efficient and quality public transportation.
Valley Transit is looking to hire a new Customer Service Rep Monday-Friday 11a-8p with hour lunch.
Purpose: Responsible for the scheduling and schedule editing of rides performed by demand response services in a customer-focused and professional manner. Trip scheduling in accordance with company policy, answer customer inquiries regarding their scheduled trips, and perform dispatch duties and other general duties. Maintains a high level of professionalism in the conduct of all duties. Valley Transit is an Equal Opportunity Employer (EOE) and a Drug Free Work Place.
Duties & Responsibilities:
Schedule passenger trips, create, publish (print) and perform data entry/edits on demand response operator manifests; Prepare printed manifests for the following work day at the end of shift; Record and document all trip cancellations and no shows in accordance with company policy. Answer customer inquiries regarding schedule requests and scheduled trips; Check voicemail, contact customers to confirm scheduled trips and changes. Clean Riley facility.
With high level of customer service answer phone calls, assist customers with inquiries about current printed schedules and route options, bus delays and deviations, and forward other inquiries as appropriate to staff. Assist in-person customers with purchases and other inquiries. Communicate with operators by radio or phone, follow company policies and Federal Communications Commission (FCC) procedures, observe radio courtesy; use sound judgment in providing dispatch instructions; be able to recognize, create, and follow logical sequences for pick-up/drop-off of passengers in an efficient manner. Maintain company provided daily logs and information sheets as required.
Other duties as assigned by supervisors.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Education:
Work Location: In person
Full Time
Transportation
$45k-63k (estimate)
01/29/2023
06/02/2023
valleytransit.com
Walla Walla, WA
25 - 50
Transportation
The job skills required for Customer Service Representative include Customer Service, Scheduling, Planning, Data Entry, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.