Description

Cashier provides prompt customer service to both internal and external customers while maintaining a safe and hazard free work environment with a goal of zero employee accidents. Daily duties will include providing prompt, friendly, and knowledgeable service to customers seeking information and accurately processing customer transactions.

Cashiering, Customer Service and Accuracy

• Accurately process customer purchases promptly
• Accurately and efficiently operate cash register and process customer payment
• Make change and issue receipts to customers
• Call for back-up as needed to minimize wait time for customers and bag customer purchases
• Become familiar with co-op policies in order to answer customer questions
• Refer unresolved questions or problems to Front End Management
• Communicate co-op special events to customers
• Discuss membership benefits with non-members

Business Operations, Safety and Compliance

• Alert Management of potential theft or other emergencies
• Keep registers - shelves, counters, aisles, backstock -- in clean, orderly condition
• Remove trash promptly, clean up spills, sweep floor as needed
• Ensure grocery carts and baskets are collected from the corral regularly
• Keep department equipment in working order and advise MOD of equipment problems
• Attend Front End staff meetings and other assigned training requirements
• Identifies self as employee by being in VNF attire and nametag
• Perform any other duty as assigned by Management Team

Requirements

Mandatory Qualifications:

• English proficiency
• Excellent time management, organizational and communication (oral, aural, and written) skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Familiarity with POS systems
• Previous customer service and cash handling experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20 pounds occasionally
• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time
• Close-to-mid-range visual acuity to operate cash registers and focus on and/or read data and words on a computer monitor for extended periods of time
• Ability to stand and walk for extended periods of time
• Ability to kneel, crouch, and bend occasionally required

Reports To: Front End Manager

Department, Status and Salary: Front End, Part Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge
• Quality

The information above is intended to describe the general nature and level of work being performance by people

assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves

the right to amend and change responsibilities to meet business and organizational needs as necessary. This is

not an employment contract and does not interfere with MN’s Employment At Will Law.