Job Description
Valley Medical and Wellness is seeking an experienced Medical Receptionist for our Burnsville location with providers specializing in Addiction and Pain medicine. Responsibilities include, attending to patients on the phone and in person, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Ideal candidates would have at least two years’ experience working as a medical receptionist. The position offers competitive pay and excellent benefits. Please submit your resume, cover letter, and pay requirements.
Schedule: Monday, Tuesday and Wednesday 8:00 am - 5:30 pm, Thursday 10:00 am - 7:30 pm, Friday 8:00 - 12:00 pm.
Main Job Tasks and Responsibilities:
Greet patients
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Move patients through appointments as scheduled
Answer incoming calls and deal with inquiries
Transfer calls as required
Schedule patient appointments
Collect co-pays and payments
Report statistics as required
Schedule hospital admissions, tests, scans and outside appointments for patients
Obtain external medical reports as required by medical professionals
Respond and comply to requests for information
Deal with incoming and outgoing post
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Safeguard patient privacy and confidentiality
Education and Experience:
High school diploma or higher
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Working knowledge of healthcare insurance preferred
Key Competencies:
Communication skills
Information collection and management
Planning and organizing
Attention to detail
Customer service skills
Adaptability
Confidentiality