Who We Are
Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.
A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.
We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.
What You Will Do:
The Supervisor of Customer Service is responsible for overseeing the Patient Accounts customer service staff and call center. Ensuring the highest level of customer service is delivered. Supervises, trains, coaches and mentors team members.
What You Will Bring:
Education
High School Diploma required
Bachelors preferred
Experience
Three years customer service experience required*
Supervisory experience required, preferably in healthcare setting
*Bachelor's degree in a related field in lieu of customer service experience
Qualifications
• Excellent customer service skills required
• Strong computer skills required
• Knowledge of hospital billing operations required
• Knowledge of HIPAA privacy law required
What You Will Get:
- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance
*some benefits are subject to change due to job status We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.
EOE
Criminal Background Checks
VA State Police
3rd party Background Check
FLSA Classification
Exempt
Grade
113
Physical Demands
3 A Administration