General Maintenance Duties:

• Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

• Assists with monitoring of resident satisfaction and ensures follow up on the results.

• Responds to resident/management requests and Service Request for occupied apartments as directed by Property Manager and/or Maintenance Supervisor.

• Uses service request system and schedules to establish priorities. Determines with Property Manager and/or Maintenance Supervisor, requests or emergencies that should be top priority. Monitors the completion of Service Requests in order to limit callbacks. 

• Reviews daily work order priorities with the Property Manager at the beginning and end of each day.

• Oversee and ensure that established preventative maintenance programs are implemented, followed and documented.

• On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc. 

• Must be able to deal with moderate to high levels of stress due to meeting deadlines and reprioritizing activities.

• Responsible for the daily upkeep of the grounds and appearance of the property.

• Has a complete understanding and working knowledge of the company's policies and procedures.

• Responsible for the maintenance and security of all property-issued tools.

• This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned.

On-Call and Emergencies:

• Shares on-call responsibilities; responds to resident service requests within 24 hours.

• Assists with hazardous weather problems, fires, floods, snow removal, freezes, etc.

Job Requirements:

• Regular attendance, punctuality and dependability required.

• Strongly preferred that candidate have at least one year of experience with a construction background.

• Required to provide own (industry specific) hand tools.

• A valid driver's license and reliable transportation are required. 

• Ability to work independently with minimal supervision.

• Excellent time management skills; ability to prioritize work functions.

• Strong communication and interpersonal skills.

• Knowledge of building maintenance and repair.

• A positive, team-oriented attitude.

• Ability to work with a diverse group of people and customers.