Overview

The Applications Administrator (Systems Administrator I) position will support the Payment Solutions (Blackboard Transact, PayPal, Clover, etc) hardware and software currently used on campus.

Responsibilities

• Manage the various payment systems serviced through the Card Office:
  • Blackboard Transact
  • PayPal Solutions
  • eCommerce Solutions
  • Clover Point of Sale
• Maintain card system in general, ensuring it is functional, meeting expectations, and is up to date
• Troubleshoot system and equipment issues, working with USU IT teams and software and equipment vendors to find resolutions in a timely manner
• Create new accounts, configure and install devices, and customize account settings for department needs
• Maintain equipment replacement schedule for hardware and other vital systems equipment to ensure timely replacement of dated equipment and implementation of new
• Perform audits and maintain Payment Card Industry (PCI) Data Security Standards and regulations
• Monitor the different payment gateways and assist with reconciling on a regular basis
• Provide friendly and dependable service for all departments and users of the various systems, ensuring satisfaction with the services and solutions given
• Participate in professional development training to gain new insight and skill for maintaining and improving in all areas of system support, project management, and customer relations
• Administer user access and configure systems settings such as learner domains, role, notifications, and business rules in support of defined business processes
• Timely and accurate completion of tasks

Qualifications

Minimum Qualifications:

• Bachelor's degree or 4 years of experience with supporting software solutions, managing projects, and providing support to clients and end users

Preferred Qualifications:

• Bachelor's degree in related field plus 4 years of experience with supporting software solutions, managing projects, and providing support to clients and end users
• Familiarity with payment solutions software and hardware (Blackboard (Transact), PayPal, etc) as well as software applications for authoring, training design, and web-based development
• High level of planning and organizational skills including the ability to follow through on assigned tasks and to complete projects on time
• Ability to manage multiple projects simultaneously and to produce design documents
• Ability to work individually as well as a member of a team
• Payment System software/hardware support experience
• Website editing and e-commerce application experience

Knowledge, Skills, and Abilities:

• Effective oral, written, and interpersonal skills
• Ability to work with limited supervision
• Ability to effectively work with clients to provide payment solutions options as well as conceptualize and develop an instructional product
• Excellent customer service skills
• Ability to be a team player and willing to work in a team environment
• Excellent problem solving skills
• Ability to provide user-friendly, secure, accurate, and dependable applications and support to all customers and users while providing follow-up with customers to ensure their satisfaction with the applications, services, and solutions rendered

Required Documents

Along with the online application, please attach:

**Document size may not exceed 10 MB.**

Advertised Salary

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah’s land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State’s land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

*updated 08/2022