To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Flex Job Summary The Business Analyst supports business operations by performing analytical work requiring root cause analysis and/or audits of existing business processes, procedures and/or systems for the purposes of identifying and executing improvement initiatives. Testing and documentation of system(s) is critical in this role. Incumbent is responsible for ensuring operational data integrity, ease of use, proper functionality and consistency with set objectives. Requirements EDUCATION Bachelor’s degree in Business, Computer Science, Healthcare Management or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, healthcare or technology related organization will be considered. EXPERIENCE Minimum five (5) years' business analysis experience with a complex system technology. Possess in-depth knowledge of insurance technology systems such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems. OR applicable Masters in related field with minimum three (3) years’ experience. Project Management experience preferred. ESSENTIAL SKILLS & ABILITIES Proficiency working with MS Office Suite, such as Word, Access, Excel, PowerPoint and Adobe. Skills Ability to work independently, Analytical Problem Solving, Critical Thinking, Customer Focus, Customer Insights, Elicitation, Industry Knowledge, Innovative Thinking, Multitasking, Process Improvements, Project Management, Strong Interpersonal Communication, Thought Leadership Responsibilities Collaborates with various internal departments, analysts, development teams, external vendors and leadership to ensure proper testing, and system functionally is met where needed., Collects and audits data, performs root cause analysis of issues or problems, and proposes solutions based on best practices, and current and future needs of the business., Comprehensively documents process flows., Creates test plans, scripts and/or test cases to provide in-depth testing, verification, documentation and implementation of systems errors, changes, and enhancements to ensure proper system functionality., Identifies and documents current processes, while anticipating and adjusting for problems and roadblocks, to ensure increased operational efficiencies and productivity improvements., Independently clarifies report needs with clients to understand the purpose and content of request, utilizing systems to create and deliver analysis to meet clients' needs, audits, and analyzes data to verify qualify and data integrity. Points out and researches data anomalies., Leads the design of new projects and programs by evaluating current practices, while conferring with management in order to define scope of work, purpose, goals and objectives, timelines and resource requirements for implementation., Maintains and documents existing business processes and/or system changes, which may also require the development and delivery of training programs or presentations. Thorough documentation is essential to the ongoing business processes., Manages small to large scale projects through all phases of the standard product lifecycle, including preparation and maintenance of project plans, deliverables, change management, status reporting, identifying resources and individual responsibilities, scheduling and calendar management, and post-project reporting., Performs other duties as assigned., Prepares reports or audits by analyzing and summarizing the information and trends to make recommendations regarding process changes., Serves as the operational subject matter expert to assist in the design, development, testing, documentation and evaluation of processes, procedures, and/or systems ensuring the results are measurable improvements. This includes responsibility for system upgrades and system enhancements that require extensive system testing and documentation., Works directly with decision makers and end users to capture and document current and potential future operational goals, needs, and requirements. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job. Arkansas Blue Cross has been named one of central Arkansas’ "Top Work Places" by the Arkansas Democrat-Gazette and has earned a top ranking in the large business category multiple times since 2012. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and even education of our employees. We offer many great incentives such as: Tuition reimbursement because we value education. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill (onsite cafeteria) to help promote healthy eating. Incentives for wellness education and exercise. We Love the Family Environment The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Truly a family atmosphere. Employees go out of their way to help fellow employees in times of need. We Love our Community At Arkansas Blue Cross, our employees care about their community and work together to help others. Our employees often volunteer at charity walks/runs. If you see a gathering of Blue T-shirts at an event, you are probably seeing our Blue team! Our employees organize fundraising events for a variety of charities. From scheduled casual days, to supply collections, to selling treats for a cause, our employees are always helping others. Whether it is within our state, around the world, or happening to one of our own, when disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.