First Things First - What We Can Offer You Flexible work environment - 3 days in office/2 days remote (unless position is 100% remote) Responsible Time Off Opportunities for growth and development Second-to-none product training provided Comprehensive medical, dental, vision package with 100% paid options for employees 401k/Retirement Plan with 6% employer match Dog-friendly office environment Free parking Happy hours and office games The Job We’re seeking an experienced Implementation Consultant to join our Training Team! As the Implementation Consultant, you will optimize the implementation process by following and improving upon implementation procedures, including utilization of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our simPRO suite of products as they align with customer needs, and conducting post-implementations reviews to ensure system optimization and customer satisfaction. What You’ll Do Engage with our clients in order to understand their business processes to meet training needs Manage implementations from start to “go live” to ensure both timely delivery and that all phases and tasks meet client requirements Provide onsite, face-to-face, group & online training to various levels of a business to suit differing job roles Ensure CRM is up-to-date with notes regarding communication with customers Complete frequent travel to customer sites based on a minimum of 17 onsite utilization days per month requirement Engage in weekly, monthly and quarterly meetings with the IC Team Lead to enhance efficiency in communication and training Any additional tasks as assigned by your supervisor What You’ll Bring 3 years of experience in a similar, software implementation role 1 years of experience in a “Road Warrior” high travel role Strong understanding of business workflows and processes Strong conflict management and troubleshooting/problem-solving skills Excellent written and verbal communication skills Strong negotiation and relationship-building skills High attention to detail regarding documentation and processes Ability to work effectively under pressure and to perform well in a team dynamic Ability to handle multiple priorities and changing schedules Eagerness and enthusiasm to learn Must be able to travel up to 75% Must be able to remain in a stationary position up to 50% and move about the office up to 50% to access files, cupboards and the equipment storage room Must be able to constantly operate a computer, phone, and other office productivity machinery Must be able to exchange accurate information in all communication with customers Helpful for success: Experience with CRM Salesforce a plus Proficient with Google Suite a plus Bachelor’s Degree or equivalent experience Operational knowledge of the services industry a plus Compensation: $74-77,000 USD Core values required of all simPRO employees: We Are One Team We Own It We Innovate We Care We Have Fun At simPRO we have an open culture and we believe in direct communication and diversity. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. So, if you'd like to join a fun and progressive organisation where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview. simPRO is a global software company providing world-class field service management software solutions to trade and specialty contracting industries. With over 200,000 users in Australia, New Zealand, the United States, Canada, the United Kingdom, Singapore and Ireland, our verticals broadly include security professionals, plumbers, electricians, HVAC, solar, and data networking. Led by CEO Sean Diljore and headquartered in Brisbane, Australia, simPRO’s cloud-based software streamlines field service workflows to increase efficiency, improve cash flow and enable business growth. simPRO has more than 7,000 clients and 520 employees over six global offices. In November 2021, simPRO acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally. As our team grows, so do our opportunities! If you are a passionate and results-driven individual looking to join a fun and progressive organization, join us! We'd love to have you along for the ride!